Senior Provider Relations Analyst, Americas

AnalystAnalystFull TimeRemoteSeniorTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 17 moreAll locations: Alabama | Alaska | Arizona | Florida | Hawaii | Idaho | Iowa | Kansas | Nebraska | Ohio | Maryland | Massachusetts | Michigan | Pennsylvania | Texas | Utah | Vermont | Washington

Posted

1 day ago

Salary

$58.1K - $96.9K / year

Seniority

Senior

Bachelor Degree4 yrs expSpanishEnglish

Job Description

Senior Provider Relations Analyst, Americas

The Cigna Group

• Manage the relationship with Health Care Providers of the Latin American & Caribbean network • Secure a smooth onboarding and day-to-day operational maintenance of provider relationships • Conduct all aspects of health care professional education for existing and newly contracted health care professionals • Manage the ongoing relationship and handling day-to-day operations directly with health care providers • Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs • Strive for continuous service improvement via analyzes of root causes • Active communication and prompt follow-up combined with regular meetings with dedicated health care providers • Manage continuous improvement and maintenance of provider communications channels

Job Requirements

  • 4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management
  • 2+ years of Cigna experience (or relevant experience in other functions/companies)
  • Proficiency in Spanish and English required; additional language is a plus (preferred languages: Portuguese, French, and Dutch)
  • Strong analytical and problem-solving skills
  • Excellent organization, planning, and prioritization skills
  • Experience in complaint management - with a proven track record in improving customer service standards
  • Experience interpreting data and drafting reports
  • Strong practical knowledge of MS Office applications, including Excel
  • Experience with Salesforce is a plus.

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • minimum of 18 days of paid time off per year
  • paid holidays
  • leaves of absence

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