Senior Provider Relations Analyst, Americas
Location
Alabama + 17 moreAll locations: Alabama | Alaska | Arizona | Florida | Hawaii | Idaho | Iowa | Kansas | Nebraska | Ohio | Maryland | Massachusetts | Michigan | Pennsylvania | Texas | Utah | Vermont | Washington
Posted
1 day ago
Salary
$58.1K - $96.9K / year
Seniority
Senior
Job Description
Senior Provider Relations Analyst, Americas
The Cigna Group
• Manage the relationship with Health Care Providers of the Latin American & Caribbean network • Secure a smooth onboarding and day-to-day operational maintenance of provider relationships • Conduct all aspects of health care professional education for existing and newly contracted health care professionals • Manage the ongoing relationship and handling day-to-day operations directly with health care providers • Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs • Strive for continuous service improvement via analyzes of root causes • Active communication and prompt follow-up combined with regular meetings with dedicated health care providers • Manage continuous improvement and maintenance of provider communications channels
Job Requirements
- 4+ years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management
- 2+ years of Cigna experience (or relevant experience in other functions/companies)
- Proficiency in Spanish and English required; additional language is a plus (preferred languages: Portuguese, French, and Dutch)
- Strong analytical and problem-solving skills
- Excellent organization, planning, and prioritization skills
- Experience in complaint management - with a proven track record in improving customer service standards
- Experience interpreting data and drafting reports
- Strong practical knowledge of MS Office applications, including Excel
- Experience with Salesforce is a plus.
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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