• identify patterns of failure across the organisation. • analyse incidents and post-incident reviews to find the recurring technical root causes behind customer impact, rather than treating each incident as a one-off. • prioritise the biggest improvement levers. • focus reliability effort where it most reduces Mean Time to Detect and Mean Time to Resolve, and where it proactively prevents the next incident from happening at all. • turn those patterns into the right engineering intervention and influence the teams who can build it. • help teams hands-on, in their code , through Merge Requests, pairing, code review, and active technical support, favouring the simplest intervention that prevents recurrence over the most elaborate one. • disseminate and evangelise improvements across the organisation . • lead the technical conversation in post-incident reviews and operational forums. • help the Incident Response Team grow its engineering practice by pairing on real work, sharing what good engineering looks like in our context, and running internal learning sessions that bring the team from incident-response specialists toward incident-response engineers. • partner across teams without direct authority.

• Design, implementation, and full-stack lifecycle support for digital asset delivery systems • Delivery application tuning, performance optimization and troubleshooting • Assisting with scoping, design, and implementation of media delivery project initiatives, under supervisor and team lead guidance • Participating in incident cause-analysis & assistance in remediation & design efforts to improve reliability/prevent future failure scenarios • Working closely with DevOps teams to identify, understand & develop monitoring for key system health/performance metrics • Writing code and scripts to automate everything possible

• Lead and support migration projects from CA Endevor and other source-code management platforms to IBM DBB, Git, IDz, and IBM DevOps Deploy / IDD. • Analyze, convert, and validate existing Endevor-based applications and development flows. • Install, configure, and troubleshoot IBM DevOps migration tools in customer environments. • Support build, branching, repository, and pipeline transition activities in IBM Z DevOps • Prepare and deliver customer training sessions and technical presentations related to DevOps migration and IBM tooling.

Role Description We are currently seeking a Site Management Associate II with French language to join our diverse and dynamic team. As a Site Management Associate II at ICON, you will play a vital role in supporting the management and monitoring of clinical trial sites by ensuring compliance with study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines. You will contribute to the efficiency of clinical research operations by providing advanced support to site management teams and fostering strong relationships with site personnel. - Coordinating monitoring activities at clinical trial sites, ensuring adherence to study protocols and timely resolution of site-related issues. - Assisting in the preparation and review of project related documents in the Investigator Site File and Trial Master File, ensuring all site activities are compliant with GCP and applicable regulations. - Collaborating with cross-functional teams to facilitate effective communication and support for trial sites throughout the study lifecycle. - Tracking site performance metrics, analyzing data, and providing reports to enhance site management efficiency. - Participating in training initiatives and mentoring junior staff to support their development in clinical trial management. Qualifications - Bachelor’s degree in a relevant field such as life sciences, healthcare administration, or clinical research. - Experience in clinical research, site management, or monitoring, with a solid understanding of clinical trial processes and GCP guidelines. - Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines. - Excellent analytical skills and attention to detail, with a focus on maintaining high-quality standards. - Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with site personnel and cross-functional teams. - Excellent English and French required. Requirements - Employment with ICON is contingent upon having the legal right to work in the country where the role is based. Benefits - Competitive base salary and performance related incentives. - Health and wellbeing programmes including medical, dental, and vision coverage where applicable. - Retirement and pension plans. - Life assurance and disability coverage. - Employee assistance programmes and wellbeing resources. - Learning and development opportunities through structured training and career pathways. - Benefits may vary depending on role and location. Company Description ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.