• Create, write, and update clear, consistent documentation for company processes, system requirements, and operational changes. • Design and build training materials tailored to different departments to help our teams grow their skills and stay aligned with company goals. • Manage our document storage and version control so the team always has the right file. • Ensure all written materials match our internal style guides and quality benchmarks.

• responsible for oversight of all regulatory compliance requirements of L3Harris with DFARS Contractor Business Systems • compiling information, preparing reports for senior leadership, reviewing data, analyzing deficiencies, and advising on various compliance requirements • preparing and submitting an array of weekly, monthly and quarterly business system reports and related information to business system owners and senior leadership • coordinating with segment compliance leads to ensure accuracy of DCMA reported information • leading meetings such as communities of practice, steering committees, training sub-committees • maintaining currency of corporate business systems policies, GC-51 and GC-52

• Provide analysis and reporting to support the clinical department within Communitas: • Primary focus on continuous improvement to support needs and demands of clients. • Update process and procedures and overall administrative tasks. • Assist with clinical implementation as requested by Leadership. • Support training initiatives and tasks as needed within Communitas. • Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis. • Address points of escalation by identifying root cause and analysis related to the day-to-day operations within Communitas. • Generate reports and data to identify trends and strategically partner with department leaders with a focus on current triggers including processes, procedures, and impact. • Enable growth and capabilities through streamlining processes and systems. • Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make necessary decisions.

Role Description Make Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery. We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale. What you will do - Own: - End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance - Platform reliability, data quality and service standards across all GTM systems - Deliver: - Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs - Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains - Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH - AI-powered automation that removes manual work and improves speed and insight - Build: - A high-performing GTM systems team and Center of Excellence - Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs) - Strong vendor partnerships with clear ROI, SLAs and accountability *This role reports to the COO, with a dotted line to the CPTO. What success looks like (12+ months) - Platform & Ownership: - Salesforce migration complete, stable and widely adopted with clear SLAs - End-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAs - Reliable Salesforce ↔ HubSpot ↔ DWH integrations and trusted GTM reporting - Reliability & Productivity: - Operational excellence: incident rate ↓50%, MTTR < 4h, change failure rate <10% - At least 3 AI automations live, delivering meaningful frontline time savings - Data quality improving quarter over quarter through automated controls - People & Impact: - Stakeholder NPS up across Sales, CS, Care and Finance - Small, senior, high-output team in place; vendors performing against SLAs Measured By: - Time-to-production and release predictability - Service SLOs (availability, data freshness, sync success) - GTM productivity gains and tool adoption - Data quality and reconciliation accuracy - Cost vs plan and vendor SLA attainment Qualifications - 5+ years building and leading GTM / business systems in scaled SaaS or marketplace environments - Delivered a large, multi-country CRM or Service transformation - Hands-on ownership of Salesforce Sales & Service and a GTM Systems CoE - Shipped AI-powered automations in real GTM workflows - Led senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluation Skills - Salesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablement - HubSpot expertise and proven Salesforce ↔ HubSpot integrations - Strong integration and data foundations (APIs, iPaaS, data quality, observability) - Clear executive communication; turns ambiguity into pilots, roadmaps, and results - Builder with a product mindset - High ownership; reliable partner to executives and teams