• Lead the planning and execution of Google Workspace deployment projects for diverse organizations • Conduct thorough assessments of client IT environments and develop customized deployment strategies • Manage data migration from legacy systems to Google Workspace, ensuring data integrity and security • Configure Google Workspace applications and services according to client requirements and best practices • Develop and implement change management strategies to facilitate user adoption • Provide technical support and troubleshooting for Google Workspace-related issues • Create documentation, training materials, and conduct user training sessions • Collaborate with cross-functional teams to ensure successful project delivery • Stay up-to-date with the latest Google Workspace features and updates • Optimize Google Workspace environments for security, compliance, and performance

• Own and operate components of the Kubernetes platform, including deployment, upgrades, and maintenance • Contribute to the design and implementation of scalable and reliable platform features • Build and improve automation, tooling, and CI/CD workflows to reduce operational overhead • Monitor system health and respond to issues; participate in on-call rotations and incident response • Participate in post-incident reviews and implement follow-up improvements • Contribute to defining and tracking SLIs, SLOs, and error budgets • Support compliance efforts, including system hardening, documentation, and audit readiness • Collaborate with senior engineers, technical leaders, and cross-functional teams to deliver platform improvements

• Build automation for compliance workflows, including asset discovery, scanning, and remediation. • Develop and maintain the Compliance Register and continuous monitoring systems. • Integrate security tools such as RunZero, Qualys, and vulnerability scanners into automated pipelines. • Design policy-as-code frameworks to continuously validate infrastructure and application configurations. • Create dashboards and reporting that provide clear visibility into the organization's compliance posture. • Debug production compliance issues across asset inventories, security tooling, and automated workflows. • Partner closely with Security, Risk, and SRE teams to translate compliance requirements into scalable technical solutions. • Reduce organizational toil by building self-service tools, automated guardrails, and reliable compliance workflows. • Participate in a sustainable on-call rotation of approximately 16 days per year.

• identify patterns of failure across the organisation. • analyse incidents and post-incident reviews to find the recurring technical root causes behind customer impact, rather than treating each incident as a one-off. • prioritise the biggest improvement levers. • focus reliability effort where it most reduces Mean Time to Detect and Mean Time to Resolve, and where it proactively prevents the next incident from happening at all. • turn those patterns into the right engineering intervention and influence the teams who can build it. • help teams hands-on, in their code , through Merge Requests, pairing, code review, and active technical support, favouring the simplest intervention that prevents recurrence over the most elaborate one. • disseminate and evangelise improvements across the organisation . • lead the technical conversation in post-incident reviews and operational forums. • help the Incident Response Team grow its engineering practice by pairing on real work, sharing what good engineering looks like in our context, and running internal learning sessions that bring the team from incident-response specialists toward incident-response engineers. • partner across teams without direct authority.