Role Description We are looking for a proactive and detail-oriented Appointment Setter – Multi Campaign responsible for engaging with leads, qualifying prospects, and scheduling appointments for sales teams across multiple campaigns. This role focuses on consistent outbound communication and accurate lead management. - Make outbound calls, send emails, or use messaging platforms to contact leads from assigned campaigns - Qualify prospects based on basic campaign criteria (need, interest, availability, and fit) - Schedule appointments or sales calls between qualified leads and closers/sales representatives - Confirm appointment details (date, time, contact information, and availability) - Follow provided scripts and campaign guidelines while maintaining natural conversation flow - Update CRM or tracking tools with correct call outcomes and lead status - Follow up with leads who missed appointments or need rescheduling - Handle basic objections (e.g., no interest, not available, wrong timing) and attempt re-engagement when appropriate - Maintain daily call volume and appointment setting targets - Ensure accuracy of lead information and appointment schedules across multiple campaigns Qualifications - Experience in appointment setting, telemarketing, lead generation, or outbound sales - Good communication and listening skills - Comfortable handling multiple campaigns and switching scripts/processes - Able to follow instructions and work with minimal supervision - Basic CRM or dialing system experience is an advantage - Goal-oriented and comfortable working with targets Requirements - Outbound calling and lead qualification - Basic objection handling - Time management and multitasking across campaigns - Attention to detail (especially in scheduling and CRM updates) - Consistency and reliability Benefits - If you are confident, driven, and excited to work in a fast-paced, target-oriented environment, we would love to hear from you. - Apply now and be part of a growing team where your efforts directly contribute to success. - We look forward to your application!

Coordinate patient registration and scheduling, document demographic and medical information, provide customer service, and ensure timely communication with patients and referring providers to facilitate high-quality care.

Title: Patient Contact Center Scheduler Location: Coordinated Business Office CBO Job Description: Coordinated Business Office CBO 2434 Interstate Plaza Dr Hammond, Indiana 46324 The Patient Contact Center Scheduler I is responsible for coordinating, scheduling, and registering appointments for office visits for provider, imaging, and ancillary departments. The specialist acts as a first point of contact for patients/customers and assists with matching patients/customers' needs to the appropriate provider or resource. The PEAC Specialist I performs contact center activities which include managing inbound and outbound calls, routine and advance scheduling, basic triage, message taking, preregistration. The PEAC Specialist I is responsible for elevating identified barriers to access to leadership and is proactively involved in resolving patient/customers issues, concerns, and complaints. PEAC Specialist I are responsible to engage in conversations with patients on their responsibilities for copayment, prepayment, and outstanding balance and engage in the POS collection process. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Opportunity to work from home once training is completed! - 1 year training on site, Hammond, IN - Training hours: Monday thru Friday 8:00am-430p. Once fully trained can remain 8:00am-4:30pm onsite (Hammond, IN) or if meeting KPI has option to work from home 9:00am-5:30pm - Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately. - Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue. - Understand when to escalate calls to RN, provider clinic, or PEAC leadership. - Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build. - Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks. - Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities. - Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled. QUALIFICATIONS - Required High School Diploma/GED - 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Call Center Specialist I Non-Exempt Full-Time Clerical Requisition ID: 3362 Salary:$23.50 Hourly Canandaigua National Bank Location: Pittsford NY Hours: Full Time hybrid What does a Call Center Specialist do at Canandaigua National Bank? Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs. This role has the possibility of working hybrid. What competencies are needed to be successful in this role? - A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training. - A minimum of one (1) year of experience in a customer service focused role required. - A minimum of one (1) year of banking experience is required. - Excellent communication and interpersonal skills. - Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities. - Ability to work in a confidential and time sensitive environment is essential. - Moderate ability to analyze and categorize data. What does a successful first year in this position look like? - Contribute to the team success by answering incoming calls placed by CNB customers. - Successfully complete training associated with product lines, internal operations and customer service functions. - Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services. - Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need. - Accurately log and manage customer activity and communication in the appropriate systems. - Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices. Compensation range: $23.50/hr. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: - Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. - Paid holidays, vacation, and sick time. - Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). - Training & development opportunities. - Tuition assistance. - Community focused volunteer opportunities. - Award winning wellness program that promotes a solid work/life balance. - Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.