Canandaigua National Bank

Call Center Specialist I Non-Exempt Full-Time Clerical Requisition ID: 3362 Salary:$23.50 Hourly Canandaigua National Bank Location: Pittsford NY Hours: Full Time hybrid What does a Call Center Specialist do at Canandaigua National Bank? Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs. This role has the possibility of working hybrid. What competencies are needed to be successful in this role? - A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training. - A minimum of one (1) year of experience in a customer service focused role required. - A minimum of one (1) year of banking experience is required. - Excellent communication and interpersonal skills. - Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities. - Ability to work in a confidential and time sensitive environment is essential. - Moderate ability to analyze and categorize data. What does a successful first year in this position look like? - Contribute to the team success by answering incoming calls placed by CNB customers. - Successfully complete training associated with product lines, internal operations and customer service functions. - Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services. - Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need. - Accurately log and manage customer activity and communication in the appropriate systems. - Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices. Compensation range: $23.50/hr. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: - Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. - Paid holidays, vacation, and sick time. - Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). - Training & development opportunities. - Tuition assistance. - Community focused volunteer opportunities. - Award winning wellness program that promotes a solid work/life balance. - Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

Title: Social Media Specialist Non-Exempt Full-Time Professional MAIN OFFICE, Canandaigua, NY, US Requisition ID: 3312 Salary Range:$25.25 To $30.25 Hourly Social Media Specialist Canandaigua National Bank Location: Canandaigua, NY (Hybrid, 3 days onsite/2 work from home. Flexibility needed depending on department needs.) What does a Social Media Specialist do? The Social Media Specialist at Canandaigua National Bank strives to deliver an effective, comprehensive social media presence that supports the goals and objectives of the Corporate Strategic Plan and Marketing Strategic Plan. In coordination with the Integrated Marketing Manager, this role assists in planning, implementing and monitoring a multi-channel social media strategy to increase brand awareness, create engagement, support marketing efforts, deliver educational content, promote brand differentiators, and increase conversions based on appropriate goals through organic and paid social content. The Social Media Specialist is involved in several aspects of social media, including executing campaigns, reporting, monitoring social media channels and responding to social media inquiries as appropriate, tracking and escalating to manager if warranted. Works to ensure social media goals are established, tracked, and achieved using appropriate content style, format, and tone for various audiences/channels, expanding the social voice of the organization to include trained social spokespeople. Specializes in communicating through social media channels as well as across a variety of digital channels, as illustrated by the following: - Manages various social media accounts and channels including content creation and distribution, community management, reporting, execution of campaigns, and profile management. - Executes strategies to expand our involvement with Facebook, Instagram, and LinkedIn and other platforms as directed. - Serves as social media photographer, videographer, and designer. - Utilizes various social spokespeople to achieve messaging goals according to plan and strategy. - Attends and represents the bank at various community, business, and educational functions to support social media content development and to strengthen understanding of the brand voice. - Develops creative templates for desired target audiences and channels. - Responds to inquiries and communications via electronic channels, escalates interactions when necessary. - Supports with social listening, actively monitoring the social media platforms for activity related to the organization. - Follows and shares content from key Centers of Influence and community groups. - Monitors content performance against goals and key performance indicators as identified. - Supports creation of reports on appropriate metrics such as impressions, engagements, video views, follower growth, and other performance indicators. - Engages directly with representatives from social media providers (platforms, tools, associations, etc.) to develop organizational strategies. - Implements appropriate changes and regular updates to social media channels that align with organizational strategy and goals. - Assists in the development of content to support a variety of marketing initiatives as needed, including website, newsletters, articles (customization and ghost writing), PowerPoints, emails, advertisements and customer communications. What is needed to be successful in this role? - A B.S. or B.A. degree in Marketing, Digital Media, Public Relations, Communications or related field. - Social media experience, including creating and publishing content required. - Candidates must provide a portfolio of digital content creation and/or management examples (whether professional, volunteer, school projects, etc.) What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: - Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. - Paid holidays, vacation, and sick time. - Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). - Training & development opportunities. - Tuition assistance. - Community focused volunteer opportunities. - Award winning wellness program that promotes a solid work/life balance. - Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers. As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture. Canandaigua National Bank remains an independent, community bank. If you want to be a part of something special, join us today! Compensation range - $25.25 - $30.25/hr. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.