Coordinate patient registration and scheduling, document demographic and medical information, provide customer service, and ensure timely communication with patients and referring providers to facilitate high-quality care.

Title: Patient Contact Center Scheduler Location: Coordinated Business Office CBO Job Description: Coordinated Business Office CBO 2434 Interstate Plaza Dr Hammond, Indiana 46324 The Patient Contact Center Scheduler I is responsible for coordinating, scheduling, and registering appointments for office visits for provider, imaging, and ancillary departments. The specialist acts as a first point of contact for patients/customers and assists with matching patients/customers' needs to the appropriate provider or resource. The PEAC Specialist I performs contact center activities which include managing inbound and outbound calls, routine and advance scheduling, basic triage, message taking, preregistration. The PEAC Specialist I is responsible for elevating identified barriers to access to leadership and is proactively involved in resolving patient/customers issues, concerns, and complaints. PEAC Specialist I are responsible to engage in conversations with patients on their responsibilities for copayment, prepayment, and outstanding balance and engage in the POS collection process. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Opportunity to work from home once training is completed! - 1 year training on site, Hammond, IN - Training hours: Monday thru Friday 8:00am-430p. Once fully trained can remain 8:00am-4:30pm onsite (Hammond, IN) or if meeting KPI has option to work from home 9:00am-5:30pm - Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately. - Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue. - Understand when to escalate calls to RN, provider clinic, or PEAC leadership. - Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build. - Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks. - Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities. - Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled. QUALIFICATIONS - Required High School Diploma/GED - 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Call Center Specialist I Non-Exempt Full-Time Clerical Requisition ID: 3362 Salary:$23.50 Hourly Canandaigua National Bank Location: Pittsford NY Hours: Full Time hybrid What does a Call Center Specialist do at Canandaigua National Bank? Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs. This role has the possibility of working hybrid. What competencies are needed to be successful in this role? - A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training. - A minimum of one (1) year of experience in a customer service focused role required. - A minimum of one (1) year of banking experience is required. - Excellent communication and interpersonal skills. - Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities. - Ability to work in a confidential and time sensitive environment is essential. - Moderate ability to analyze and categorize data. What does a successful first year in this position look like? - Contribute to the team success by answering incoming calls placed by CNB customers. - Successfully complete training associated with product lines, internal operations and customer service functions. - Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services. - Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need. - Accurately log and manage customer activity and communication in the appropriate systems. - Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices. Compensation range: $23.50/hr. The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations. What makes working at Canandaigua National Bank different? Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Our culture nurtures passionate employees and offers great rewards including: - Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners. - Paid holidays, vacation, and sick time. - Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP). - Training & development opportunities. - Tuition assistance. - Community focused volunteer opportunities. - Award winning wellness program that promotes a solid work/life balance. - Banking perks and discount programs. Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

Title: Contact Center Representative - Iselin (Metropark) Locations: Iselin and Tinton Falls Hybrid Requisition # 2026-182417 Job Description: Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards. Multiple hybrid positions open in both our Iselin and Tinton Falls locations Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period of approximately 6 weeks at the start of employment and candidates need to be available for the entire duration. Training can require you to travel to both locations. Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed). Saturday shift (remote) provides a day off during the week. Responsibilities A day in the life of a Contact Center Representative with Hackensack Meridian Health includes: - Answer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols. - Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. - Collaborate with patients, medical practices and various insurance companies to ensure that authorizations are obtained in a timely fashion. - Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated. - Utilize current Electronic Health Record (Epic) to perform transactions and accurately and efficiently document and route messages to the appropriate practice. - Respond to patient portal requests and educates patients on the use and benefits of the patient portal. - Assists with locating a primary care or specialty provider with appropriate referrals within the health system. - Collaborates, communicates and coordinates to create a positive patient experience. - Assists patients with any questions and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems. - Required to meet specific performance metrics of productivity and quality assurance. - Adheres to all established workflows, scripting, and department call flow. - Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to interact with a variety of customers including patients, practice staff, physicians, colleagues and leaders. - Performs other job-related duties as required. - Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: - High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. - Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment. - Effective verbal, written and interpersonal communication skills. - Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role. - Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact. - Clear speaking voice. - Outstanding work ethic and strong adherence to shift schedule (may include overtime and weekend work). Education, Knowledge, Skills and Abilities Preferred: - Associate's or Bachelors degree. - 1 year of healthcare experience as a Medical assistant or assisting patients in any capacity. - 2 years of previous experience working in an inbound call center environment. - Previous experience using EPIC system. - Knowledge of medical terminology, hospital systems, and insurance processes. - Bilingual- Spanish. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $21.78 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: - Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. - Experience: Years of relevant work experience. - Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. - Skills: Demonstrated proficiency in relevant skills and competencies. - Geographic Location: Cost of living and market rates for the specific location. - Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. - Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.