Job Closed
This listing is no longer active.
AI-powered Procurement & Finance Automation that delivers 5% hard-dollar savings, 20% more float, and 100% spend control
Implementation Consultant
Location
New York
Posted
143 days ago
Salary
$80K - $100K / year
Seniority
Mid Level
Job Description
Implementation Consultant
Order.co
• Kick off, set up and train newly signed Customers on Order.co platform functionality • Project manage Customers through 6 project milestones • Be an expert consultant in core functionality and best practices • Listen, ask questions, discover needs, and make recommendations • Have an agenda for weekly calls, send clear post-call recaps and calls to action • Utilize project management tools to keep the project on track and on time • Assist with extension projects for existing Customers to drive adoption • Act as Customer advocate and liaise with Product, Engineering, and leadership
Job Requirements
- 2+ years of successful implementation and/or project management experience in a SaaS and/or eCommerce organization
- Comfortable engaging with end-users, management, and C-Suite personnel in a professional and personable manner
- Strong organizational skills and the ability to meet deadlines
- Proactive self-starter with decision-making ability
- Strong questioning and problem-solving skills to understand customer needs.
Benefits
- A competitive compensation package including base as well as stock options
- The opportunity to grow within the overall Customer Success organization
- Employer-sponsored 401(k) including an employer match
- The opportunity to develop and perform in a fast-paced environment alongside a stellar team
- Flexible time off and remote work policies
- Robust medical, dental, vision, and wellness benefits
- Generous leave policies and support for new and current parents
Related Guides
Related Job Pages
More Implementation Specialist Jobs
• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.
• Manage CRM and ERP software implementation projects for clients with 5-500 users. • Participate in functional and technical working groups and progress meetings. • Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process. • Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources. • Design and deliver key stakeholder training on system configuration as well as end user training. • Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.
• Lead clients through end-to-end HCM/payroll implementations (average 3 months per project). • Manage data conversion, validation, and integrity throughout the project. • Facilitate training sessions, build rollout plans, and guide change management efforts. • Collaborate with vendor implementation teams (Paycor, Paylocity, ADP, etc.) to align priorities and resolve issues. • Think strategically about client needs, identifying creative solutions and opportunities to improve processes. • Act as the client’s advocate—quickly learning their organization and ensuring deadlines, compliance, and project goals are met. • Provide clear communication, documentation, and project tracking across multiple client engagements.
• Manage the full lifecycle of HCM implementations, ensuring projects are delivered on time and exceed client expectations. • Provide expert-level strategic advice to clients on best practices for optimizing their HCM systems. • Partner with leading HCM providers like Paylocity and Paycor to deliver seamless integrations. • Serve as the primary point of contact for clients, building trusted relationships and providing proactive communication. • Coordinate with internal teams and vendors to ensure timelines, data accuracy, and deliverables are met. • Identify opportunities to enhance processes and tools for efficient and effective implementations.
