• The 2nd Line field engineer role is highly technical with a key requirement of good customer service skills. • Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. • Strong communication skills are essential in keeping clients updated either through written or verbal updates. • The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who deliver projects and change, and our IT Security team, who focus on ensuring clients data and networks are secure. • The role is highly customer facing, engineers will have direct engagements with clients through onsite support, remote support, walk-ins, telephone and email. • All issues and service requests are raised through a ticketing system and the engineer is responsible for managing and prioritizing their own tickets and workload, while also ensuring they are adhering to the SLA response and resolution deadlines.

Title: LVN- Telemetry Unit Location: US-TX-Mission ID 2026-258457 Category LVN/LPN Position Type Part Time > 59 Shift Nights Job Type Non-Exempt Overview We are seeking a Telemetry LvN, sometimes referred to as a Licensed Vocational Nurse (LVN) or Licensed Practical Nurse. As a Licensed Practical Nurse (LPN) you will assist with patients that require continuous monitoring of their heart activity and vital signs. The Tele LPN will provide basic nursing care while supporting the specialized needs of telemetry patients. Working alongside RNs, physicians, and other healthcare team members to provide patient care our hospital's Telemetry unit, LPNs focus on assisting with patient care and ensuring comfort and safety. Employment Type: Part-Time Hours: 12-hour shifts Location: Mission Regional Medical Center, Mission TX Here are some of the benefits of working at Prime Healthcare: - Health, dental, and vision insurance options - Paid vacation, sick time and holidays - Bereavement leave, FMLA and other leave options - Employer 401K options - Tuition reimbursement options - Life, disability, and other insurance options - Many other amazing benefits Mission Regional Medical Center is a 297-bed, non-profit hospital that provides inpatient and outpatient hospital services to the people of the Rio Grande Valley. Rated one of the top hospitals in the country for clinical excellence in many services including maternity and orthopedic care, Mission Regional Medical Center has been offering quality healthcare, close to home, for over 60 years. For more information visit www.missionrmc.org. Responsibilities Essential Duties and Responsibilities (includes, but not limited to): - Monitor patients using telemetry equipment that tracks heart rhythms and other vital signs, you will assist in identifying irregularities or signs of distress - Notify the proper staff about significant changes in a patient’s telemetry readings or condition - Measure and record blood pressure, heart rate, respiratory rate, temperature, and oxygen saturation - Maintain accurate and up-to-date patient records, including telemetry data and observations - Help our telemetry patients with activities of daily living (ADLs), such as bathing, dressing, and eating - Explain procedures and telemetry monitoring to patients and their families to alleviate concerns - Work under the supervision of RNs and report directly to them regarding patient care issues Qualifications EDUCATION, EXPERIENCE, TRAINING 1. Current and valid state license. 2. Current BLS certificate upon hire and maintain current. 3. IV certification upon hire (state specific). #LI-AG1 Employment Status Part Time > 59 Shift Nights Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings.

• Responsible for meeting daily service repair needs • Installs, repairs and maintains equipment in the field • Documents all inspections, maintenance, repair work • Participates in Service Sales opportunities • Maintains clear and concise business communication