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Tillster

We’re a unified commerce platform that enables QSR restaurants to deliver personalized brand experiences & drive sales.

Program Manager/Project Manager

Project ManagerProject ManagerFull TimeRemoteSeniorTeam 201-500Since 2002H1B SponsorCompany SiteLinkedIn

Location

Portugal

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Program Manager/Project Manager

Tillster

• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. • Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. • Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. • Experience coordinating with distributed global teams across multiple time zones. • Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. • Own project execution from kickoff through deployment and post-launch stabilization. • Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. • Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. • Drive accountability across internal and external stakeholders to ensure timely delivery, issue resolution, and successful customer outcomes. • Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies. • Adapt project plans and priorities as business needs and customer requirements evolve. • Provide consistent, professional communication to internal leadership teams and external customer stakeholders. • Prepare and present project status reports, executive summaries, timelines, and risk assessments. • Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders. • Build alignment and trust across departments, customers, and executive leadership. • Ensure project documentation, deliverables, and communications are organized, accurate, and accessible. • Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement. • Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate. • Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.

Job Requirements

  • Bachelor’s degree required.
  • 5+ years of experience in project/program management, client services, program management, account management, or customer-facing delivery role.
  • Proven success managing large-scale customer initiatives and delivering projects in fast-paced environments.
  • Strong executive presence with the ability to communicate effectively with customers, leadership teams, and cross-functional stakeholders.
  • Excellent presentation, organizational, analytical, and relationship management skills.
  • Demonstrated ability to build trust and credibility with enterprise-level customers and stakeholders.
  • Experience of creating and managing project plans, timelines, deliverables, and status reporting.
  • Comfortable managing multiple priorities and adapting quickly to changing business needs.
  • Demonstrated AI knowledge or learning ability about modern AI tools and platforms (e.g., Copilot, OpenAI, Claude, automation, analytics, and workflow optimization technologies) to improve project delivery and to enable communication.
  • Experience in consultative sales, SaaS, hospitality, restaurant technology, digital commerce, or enterprise software environments is a plus.
  • Agile/Scrum experience preferred, not required

Benefits

  • Meal allowance for each day worked available through meal card.
  • Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
  • Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
  • Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
  • Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
  • Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.

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