Tillster

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform • Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations • Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research • Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes • Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability • Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments • Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility • Drive customer journey mapping, usability testing, and workflow optimization initiatives • Build and enhance enterprise tooling for Restaurant administration, Merchant management, Order operations, User permissions and role management, Reporting and analytics, Platform integrations and APIs • Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities • Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans • Support go-to-market readiness through documentation, training, product positioning, and rollout planning • Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements • Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows • Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

Role Description Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale. This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting: - Restaurant onboarding - Catalog and menu management - Ordering operations - Merchant administration - User permissions - Reporting and analytics - Platform integrations - Enterprise operational tooling You will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational efficiency, reduce friction, and support complex multi-brand and multi-location environments. This role requires a strong understanding of enterprise SaaS platforms, operational workflows, restaurant technology ecosystems, and customer-centric product execution. Key Responsibilities - Product Strategy & Roadmap - Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform - Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations - Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research - Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes - Enterprise Restaurant Operations & Workflow Optimization - Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability - Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments - Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility - Drive customer journey mapping, usability testing, and workflow optimization initiatives - Platform Tools & Integrations - Build and enhance enterprise tooling for: - Restaurant administration - Merchant management - Order operations - User permissions and role management - Reporting and analytics - Platform integrations and APIs - Cross-Functional Product Leadership - Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities - Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans - Support go-to-market readiness through documentation, training, product positioning, and rollout planning - Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy - AI & Operational Intelligence - Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements - Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows - Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation Qualifications - 3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology - Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations - Strong understanding of enterprise operational workflows and multi-tenant SaaS environments - Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms - Strong analytical and data-driven decision-making skills - Excellent communication, prioritization, and cross-functional collaboration skills - Experience working directly with enterprise customers and operational stakeholders Preferred - Restaurant, hospitality, food service, or digital ordering experience - Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations - Experience with customer journey mapping, usability testing, and workflow optimization - Experience supporting enterprise rollouts, onboarding, adoption, and operational enablement - Familiarity with AI-driven operational tooling, workflow automation, or predictive analytics platforms What Success Looks Like - Enterprise restaurant customers can efficiently manage digital operations at scale - Operational workflows are simplified, scalable, and user-friendly - Internal and customer-facing tooling improves operational visibility and execution - Product decisions are driven by customer feedback, operational insights, and data - Restaurant brands experience improved onboarding, ordering operations, and platform usability - Tillster continues to strengthen its leadership position in enterprise restaurant commerce technology Thriving at Tillster - Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals. - Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. - Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. - Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. - Drive Results: Focus on achieving tangible outcomes and delivering high performance. - Own It: Take responsibility for your actions and the success of your work. - Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey. The Interview Process - Recruiter interview with a Talent Acquisition Specialist - Interview with Hiring Manager - Interview with our Product Team - Case Study - Final Interview Pay and Benefits (USA) - Salary: $115,000 - $130,000 DOE - Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services. - Holidays: The company observes ten (10) paid holidays per calendar year. - Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO. - Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan. - Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities. Making a Difference in the Tillster Way Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status. Follow us on: - Tillster - Tillster Careers - LinkedIn Tillster is proudly an Equal Opportunity Employer No Visa Sponsorship Principals only – no Agencies or calls please Tillster cares about the safety of all our employees—even those we’ve yet to hire RECRUITMENT FRAUD WARNING We want to help you stay safe during your job search. Tillster will never: - Request personal/financial information during recruitment - Require payment or fees - Ask for sensitive PII before a formal job offer - Collect information via email or phone (only through secure channels) - Extend offers without in-person or virtual interviews Red flags: - All official communications come from @tillster.com addresses only Suspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams. 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• Serve as a trusted partner and primary point of contact for enterprise customers throughout the project lifecycle. • Build strong relationships with multinational, multi-billion-dollar organizations through professionalism, communication, accountability, and consistent execution. • Lead customer-facing meetings, presentations, executive updates, and project reviews with confidence and clarity. • Develop and manage comprehensive project plans, timelines, milestones, deliverables, and resource coordination across multiple concurrent projects. • Ensure projects are delivered on time, within scope, and aligned to customer expectations and business objectives. • Coordinate cross-functional teams to ensure alignment, accountability, and successful execution. • Track project risks, dependencies, action items, and deliverables while proactively identifying solutions and mitigation strategies. • Adapt project plans and priorities as business needs and customer requirements evolve. • Provide consistent, professional communication to internal leadership teams and external customer stakeholders. • Prepare and present project status reports, executive summaries, timelines, and risk assessments. • Facilitate project meetings, drive action items, and maintain momentum across teams and stakeholders. • Build alignment and trust across departments, customers, and executive leadership. • Ensure project documentation, deliverables, and communications are organized, accurate, and accessible. • Maintain a strong focus on customer satisfaction, execution quality, and continuous improvement. • Support process optimization and operational efficiencies through modern tools, automation, and AI-enabled workflows where appropriate. • Opportunity to help drive Tillster’s evolution into an AI First/Native company focused on innovation, automation, and intelligent customer experiences.

• Own the end-to-end delivery of complex analytical initiatives • Support ad-hoc analysis for Tillster customers, executives, and internal stakeholders • Operate as a trusted analytics advisor to various teams • Design and support A/B test experiments • Act as the team's primary Google Analytics subject matter expert • Design, build, and maintain high-performing Explores and dashboards in Looker • Ensure metric definitions in owned domains are canonical and unambiguous • Own the accuracy and freshness of all data products in scope • Collaborate with Analytics Engineers on LookML architecture • Partner with the Senior BI & AI Analyst on customer analytics definitions • Mentor Junior Data Analysts

• Develop and maintain full-stack features using .NET (Framework/Core) and relational database with HTML/JavaScript • Integrate third-party systems (Internal, Stripe, NetSuite, Simphony, QuickBooks) with internal platforms. • Write and optimize SQL queries (MySQL, PostgreSQL, MSSQL); familiarity with NoSQL (DynamoDB/Mongo) a plus. • Participate in code reviews, pull requests, and collaborative design discussions. • Deploy services using AWS infrastructure (EC2, RDS, Lambda, S3) and manage IIS for legacy .NET apps. • Contribute to CI/CD workflows using Jenkins and GitHub Actions. • Support production issues related to system performance and integration failures/issues. • Assist with creating reporting pipelines using tools like Snowflake, Redshift and SQL. • Work cross-functionally with product, operations, and accounting teams to understand and implement requirements. • Contribute to technical documentation and maintain system/process clarity. • Build and document RESTful APIs for internal and external consumption (Swagger/OpenAPI).

• Analyzing and troubleshooting large-scale distributed systems in the public cloud • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity • Improve and maintain monitoring and logging solutions that measure availability, latency and overall system health of production systems • Provision and manage cloud Infrastructure through automation and infrastructure as code • Restore healthy operation of applications and services through sustainable incident response and blameless postmortems • Follow and monitor security and compliance best practices • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

• Drive the design, development, and deployment of machine learning models, with an emphasis on the Recommender System, ensuring scalability and robustness for handling large datasets and multiple clients. • Collaborate with data engineers and ML engineers to implement MLOps best practices, ensuring seamless integration of models into production pipelines, including both batch and real-time predictions, automated model retraining, versioning, and monitoring. • Oversee the operationalization of models, including real-time predictions, batch processing, and retraining pipelines, especially for the Recommender System. • Monitor model performance post-deployment, implementing metrics and alerts to track model drift, accuracy degradation, and data changes. • Build and maintain continuous integration (CI) and continuous deployment (CD) pipelines to ensure models are rapidly and reliably updated in production. • Ensure the model serving infrastructure is optimized for performance, resource utilization, and cost efficiency, leveraging GCP. • Work closely with product managers and stakeholders to define and refine ML model objectives, translating business needs into model requirements. • Implement automated testing, validation, and documentation of models to ensure they meet performance and accuracy standards before deployment. • Act as a key technical advisor on AI and ML initiatives, working with the team to share best practices in AI, MLOps, and model deployment, while contributing to the AI-powered decision-making systems to integrate customer data with external factors (e.g., weather, location, and time of day). • Use Large Language Models (LLMs), such as Gemini, to enhance and develop AI-driven features within our platform. • Work collaboratively with cross-functional teams, ensuring teamwork and communication are key aspects of problem-solving and project success.

• Lead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launch • Design scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reporting • Translate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.) • Establish governance, naming conventions, templates, and usage standards to ensure long-term scalability • Act as the change leader for the Asana rollout, ensuring strong adoption and sustained usage • Partner with executive sponsors and department leaders to align Asana usage with business goals • Identify change risks and resistance points, and proactively address them through communication, training, and reinforcement • Define success metrics for adoption, efficiency, and impact • Develop and deliver role-based training for all employees, including individual contributors, managers and program leaders, and executive leadership • Create documentation, playbooks, onboarding guides, and best-practice resources • Collaborate with cross-functional stakeholders to continuously improve workflows • Assess current project and program management maturity and recommend improvements • Optimize Asana usage over time based on feedback, metrics, and evolving business needs • Support integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicable

• Build, launch, and optimize integrated marketing campaigns that generate qualified leads and support enterprise pipeline goals. • Develop multi-channel programs, including events, webinars, ABM, outbound sequences, digital advertising, and content syndication, to drive engagement and conversion. • Partner closely with Sales to align campaigns with target accounts, opportunity stages, and revenue objectives. • Manage agencies and channel partners to ensure coordinated execution and measurable impact. • Work closely with Sales leadership to define, maintain, and evolve rules of engagement, including lead routing logic, qualification criteria, MQL/SQL definitions, and follow-up expectations. • Collaborate with SDR/BDR teams to ensure clean, timely, and actionable handoffs that increase speed to lead, response rates, and conversion. • Maintain shared dashboards and communication rhythms to ensure Marketing and Sales are aligned on priorities, pipeline progression, and account engagement. • Diagnose gaps in the marketing/sales/revenue flow and implement improvements across process, tooling, and messaging. • Own 1:Many and 1:Few ABM strategy, including segmentation, outreach orchestration, personalization, and measurement. • Maintain real-time visibility into account lists (cold/warm/hot), opportunity status, buying committees, and behavioral signals. • Identify themes and insights from active opportunities and use them to shape messaging, offers, and campaign direction. • Design and operate nurture journeys that move prospects from awareness to MQL to SQL, and support customer re-engagement and expansion. • Build persona-based and stage-based lifecycle programs that improve relevance, accelerate sales cycles, and boost conversion rates. • Continuously refine nurture paths through A/B testing, scoring improvements, workflow optimization, and behavioral insights. • Serve as a hands-on expert in HubSpot (or similar marketing automation platforms), owning campaign setup, workflows, nurture logic, scoring models, email operations, and reporting. • Ensure flawless data hygiene, lead routing, attribution, and automation across MAP platforms and Salesforce. • Partner with Revenue Operations on lead flow, routing rules, field mappings, and campaign influence models. • Manage email marketing, segmentation, list building, and deliverability best practices. • Own weekly reporting on campaign performance, funnel health, and ROI; translate insights into strategic recommendations. • Experiment aggressively, optimizing channels, creative, audience targeting, and spend to improve lead quality and cost efficiency. • Deliver dashboards and insights to key stakeholders across Marketing, Sales, and the executive team. • Collaborate with content, creative, and field marketing teams to bring campaigns to life. • Introduce operational improvements to scale demand generation efforts efficiently. • Perform other responsibilities as required.

• Architect privacy-compliant data flows from web/mobile to downstream systems (Segment, Braze, Acoustic, BigQuery, Snowflake, etc.). • Implement SDKs and APIs for event tracking, consent management, and user identity resolution within React Native apps and web environments. • Design consent-aware data pipelines, ensuring compliance with GDPR, CCPA, and internal privacy policies while preserving marketing and analytics functionality. • Collaborate with Marketing, Product, and Data Engineering teams to align on event taxonomy, user identity models, and data governance standards. • Implement and maintain marketing pixels and conversion tracking (Meta Pixel, Google Ads tags, TikTok Pixel, LinkedIn Insight Tag, etc.) across web and mobile environments. • Configure and troubleshoot advertising platform integrations including Facebook Conversions API (CAPI), Google Enhanced Conversions, and server-side event forwarding for improved attribution and iOS 14+ privacy compliance. • Design and implement dynamic audience syncing to advertising platforms while maintaining user privacy and consent preferences. • Develop and maintain documentation for tracking specifications, environment configurations, and data schema changes, including pixel firing logic and advertising event mappings. • Audit and monitor data flows to ensure data integrity, minimize duplication, and maintain system performance. • Advise on and integrate with CDPs and tag management platforms, including server-side tagging setups, with expertise in Google Tag Manager (web & server-side), and Segment. • Prototype and deploy experiments (A/B tests, personalization, customer journeys) leveraging tools like Amplitude, Braze, or Google Optimize alternatives. • Maintain messaging platform integrations, ensuring push notifications, in-app messages, emails, and other outbound communications are delivered and render correctly and are properly tracked.