• Provide remote, second level customer support with Dematic's Customer Service team. • Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. • Participate in emergency situations requiring on-site support. • Analyze and improve tools, systems, and processes. • Resolve moderately difficult issues and manage recurring tasks.

• Build and ship high quality full-stack features across web, mobile, backend services, and APIs. • Design scalable, reliable systems that support millions of users. • Develop and maintain high-performance services, integrations, and infrastructure. • Partner with Product, Design, and Data teams to solve customer and business problems. • Own projects from concept through deployment and ongoing optimization. • Write high-quality code, participate in code reviews, and contribute to engineering best practices. • Improve system performance, observability, and developer productivity. • Help drive AI adoption through intelligent automation, agentic tools, and AI-powered workflows. • Collaborate with a talented team in a culture focused on ownership, learning, and continuous improvement.

• Lead the design and delivery of complex, integration-heavy platforms • Define front-end architecture and technical strategy, designing scalable platforms and leading complex UI systems development (e.g., React, Angular, Next.js, TypeScript) • Define front-end standards and best practices, and contribute to shared design systems • Lead back-end development and API architecture, integrating complex systems and third-party platforms (e.g., Node.js, Python) • Design efficient database schemas and optimize performance across relational and NoSQL systems • Drive backend performance, scalability, and reliability, and own implementation of security best practices including authentication and authorization • Lead monitoring, observability, and reliability practices across production systems • Lead the design and integration of AI services into production full-stack systems, including LLM APIs, streaming, tool and function calling, multi-step agent flows, and RAG patterns • Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace • Collaborate closely with cross-functional teams to align technical decisions with product and business goals • Communicate complex technical tradeoffs and architectural decisions clearly across engineering and non-engineering stakeholders • Lead code reviews and design discussions, raising the quality bar for the team • Establish front-end and full-stack engineering standards that lift quality and consistency across the team • Mentor junior and mid-level engineers, helping them grow their craft, confidence, and impact • Make architectural decisions with thoughtful consideration of tradeoffs and long-term implications.

• Provide hands-on technical leadership across our web platform and digital experience ecosystem • Design, build, and evolve scalable full-stack solutions that power high-quality customer experiences • Operate as a senior technical leader within the team, partnering with engineering managers, product managers, architects, XD, platform teams, and partner engineering teams • Lead the design and delivery of complex full-stack solutions across frontend, backend, API, and platform integration layers • Provide architectural direction for scalable, maintainable, secure, and high-performing web applications • Drive technical decisions across multiple services, repositories, and shared components • Ensure solutions are production-ready, focusing on scalability, performance, reliability, accessibility, localization, security, and maintainability • Promote consistent engineering practices across repositories and teams • Mentor senior and mid-level engineers through design reviews, code reviews, technical discussions, and delivery execution