Job Closed
This listing is no longer active.
We believe in finding you a better way.
Supervisor – Technical Support
Location
United States
Posted
9 days ago
Salary
$68.5K - $126.5K / year
Seniority
Senior
Job Description
Supervisor – Technical Support
Artex Risk Solutions
• Plan, organize, schedule and supervise the day-to-day Technical Assistance Center operations in assigned area of responsibility • Lead, manage, develop, train and review performance of staff • Provide timely reporting to Arthrex Leadership regarding the overall performance of the Technical Support Representative Team • Establish appropriate individual goals per the Key Performance Indicators of the Global Service & Repair organization • Regularly review performance with TSR team • Measure and maintain customer satisfaction • Ensure all team member issues and concerns are addressed in a timely manner, encourage involvement from all team members and foster a positive team environment • Manage and schedule training and development for team • Develop and maintain department policies, procedures, and processes • Collaborate with other Arthrex departments such as Sales, Product Surveillance, and Product Management to ensure escalated customer requests are resolved to the customer’s satisfaction • Identify and implement process improvements that enhance customer experience and /or meet future business needs • Deliver annual Performance Reviews and maintain records of their team • Work in partnership with Technical Support manager in hiring decisions • Required to work flexible hours as needed to support customer needs
Job Requirements
- High School Diploma or equivalent required, Associates Degree preferred
- 5 years of customer-facing responsibilities in Technical Service required
- Prior Supervisory Experience required
- Technical knowledge of products sold by the company and understanding of their clinical use
- Basic knowledge of medical terms relating to the products handled
- Basic knowledge of marketing concepts and practices
- Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above
- Ability to verbally communicate ideas and issues effectively to other team members and management
- Ability to write and record data and information as required by procedures
Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Gym Reimbursement Program
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Technical Support Engineer II
FederatoWhen underwriters have real-time risk selection and portfolio insights at their fingertips, profitable growth follows!
• Resolve moderately complex technical issues escalated from L1, including data validation, workflow troubleshooting, and configuration analysis. • Use SQL to pull data, validate customer reports, and support root cause investigation. • Document troubleshooting steps, findings, and customer-facing explanations clearly within the ticketing system. • Provide structured, complete escalations to L3 when deeper analysis or engineering involvement is required. • Contribute to internal knowledge growth by documenting solutions, patterns, and troubleshooting guides for L1 and broader Support. • Jump in to assist with frontline support tickets when needed, ensuring customers receive timely, accurate help regardless of case complexity or volume.
Technical Support Specialist – Bilingual French
GeotabGeotab, a privately-held company founded in 2000, is a worldwide provider of telematics technology for commercial vehicle fleets. It manufactures and distribute
• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email • Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation • Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries • Coordinate with internal departments on the return and exchange process for Geotab devices and accessories • Deliver successful resolution to all customer complaints and escalate critical concerns to management • Preserve the confidentiality and security of customer data and information • Support Geotab global strategic initiatives
Role Description We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux, and VMware. - Provide remote L1/L2 technical support via phone, email, and chat. - Troubleshoot hardware and software incidents in enterprise environments. - Investigate problems in Windows Server, Linux, and VMware environments. - Analyze system behavior, identify causes, and provide technical solutions. - Assist customers in server configuration, installation, and administration processes. - Manage and document incidents in ticketing systems. - Collaborate with escalation teams for complex technical cases. Qualifications - 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably within the healthcare industry. - Basic knowledge of enterprise server architecture and hardware components. - Knowledge of Windows Server administration, Linux environments, or VMware virtualization. - Experience with troubleshooting and incident management processes. - Analytical thinking and good problem-solving skills. - Ability to work independently in a dynamic technical environment. - Knowledge of virtualization concepts relevant to healthcare technologies. Preferred Qualifications - Certifications such as CompTIA A+, Server+, or similar technical certifications. - Prior experience supporting enterprise-level environments. Benefits If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
Technical Support Representative
AffinitivFully integrated data-driven solutions for the automotive customer lifecycle
• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service • Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies • Recognize and escalate difficult technical/business issues within the organization • Work with support and/or product development personnel to troubleshoot and work around product issues • Prioritize and organize customer ticket workload • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets
