• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email • Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation • Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries • Coordinate with internal departments on the return and exchange process for Geotab devices and accessories • Deliver successful resolution to all customer complaints and escalate critical concerns to management • Preserve the confidentiality and security of customer data and information • Support Geotab global strategic initiatives

Role Description We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux, and VMware. - Provide remote L1/L2 technical support via phone, email, and chat. - Troubleshoot hardware and software incidents in enterprise environments. - Investigate problems in Windows Server, Linux, and VMware environments. - Analyze system behavior, identify causes, and provide technical solutions. - Assist customers in server configuration, installation, and administration processes. - Manage and document incidents in ticketing systems. - Collaborate with escalation teams for complex technical cases. Qualifications - 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably within the healthcare industry. - Basic knowledge of enterprise server architecture and hardware components. - Knowledge of Windows Server administration, Linux environments, or VMware virtualization. - Experience with troubleshooting and incident management processes. - Analytical thinking and good problem-solving skills. - Ability to work independently in a dynamic technical environment. - Knowledge of virtualization concepts relevant to healthcare technologies. Preferred Qualifications - Certifications such as CompTIA A+, Server+, or similar technical certifications. - Prior experience supporting enterprise-level environments. Benefits If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!

• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service • Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies • Recognize and escalate difficult technical/business issues within the organization • Work with support and/or product development personnel to troubleshoot and work around product issues • Prioritize and organize customer ticket workload • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

• Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products • Learn and share the latest AI/ML technologies with the team.