Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests. Engage with internal employees to accurately detail issues sent to the ticketing system Detect and solve production issues and bugs within the development environment beyond your current scope Engage with the Engineering team to raise bugs, problems or information gaps Maintain documentation related to solving common issues Become an expert in Flywire products and triage issues Find opportunities of improvement in our support process and internal staff training Provide day-to-day maintenance and support for applications supported by the customer and their partners Perform Tier-1 knowledge transfers and train end users on the usage of applications Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards Respond to application-related queries from end users in remote locations Assist in database structural changes required during system upgrades Deploy tools and implement processes to assist in operational support Qualifications Fluent in English, as it is the company’s working language Experience in FinTech or the payment industry will be appreciated Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product Hospitality or PMS experience is a plus Experience with Oracle Opera is a plus Strong preference for candidates based by our offices in Boston or Chicago Additional Information What We Offer: Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health, Wellness) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. The US base salary range for this full-time position is $77,000-$92,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-remote

• Act as the security representative for all SSDLC activities, partnering with development teams to embed security early and continuously. • Conduct architecture reviews, threat modeling, and security design consultations for new applications, services, and features. • Review pull requests (PRs) for security concerns and support secure code review processes, particularly in .NET-based applications. • Integrate and maintain automated security checks within CI/CD pipelines. • Apply best practices aligned with OWASP, CIS, and other industry benchmarks, ensuring robust protection for traditional and AI-driven systems. • Enhance application and infrastructure security in containerized environments, including Kubernetes and AWS EKS. • Collaborate with developers and architects to identify, assess, and remediate vulnerabilities efficiently.

• Support on-site and remote deployment of our solutions across sensors, edge devices, and software platforms, including configuration, calibration, testing, and validation. • Act as the technical point of contact during pilots, PoCs, and live implementations, owning technical execution end-to-end. • Partner with the Project team to plan and run deployments: align scope, milestones, site readiness, risks, and action items, and provide clear status updates. • Work closely with customers to understand technical requirements and site constraints, and translate them into deployment and integration steps. • Troubleshoot hardware, software, and network issues in the field, lead root cause analysis, and drive resolution with Engineering and Product. • Collaborate with Engineering, Product, and Project teams to share field learnings, collect requirements, and highlight gaps for improvement. • Create and maintain technical documentation, installation guides, and field reports to support repeatable deployments. • Train customer teams and internal stakeholders when required. • Provide input to pre-sales and post-sales when needed (demos, technical scoping, and RFP/RFI technical support).

• Keep our business and revenue safe by building security into the way we develop software • Design secure application architectures • Improve secure coding practices • Detect vulnerabilities early in the development lifecycle • Continuously improve application security as part of everyday engineering work • Build and maintain secure coding standards • Conduct threat modeling during architecture and design stages • Implement and improve application security testing, including: SAST, DAST, Dependency and secrets scanning, CI/CD security checks • Perform regular application security assessments and maturity evaluations (OWASP ASVS, OWASP SAMM) • Manage the full vulnerability lifecycle: triage, prioritization, remediation support, and validation • Support external penetration testing and Bug Bounty programs • Identify and mitigate security risks in cloud environments and CI/CD pipelines.