Reimagining mental health.
Virtual Executive Assistant – Patient Success Operations
Location
United States
Posted
1 day ago
Salary
$5 - $15 / hour
Seniority
Mid Level
Job Description
Virtual Executive Assistant – Patient Success Operations
Legion Health
• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication • Provide compassionate, top-notch support with a strong focus on patient satisfaction • Assist with scheduling appointments, rescheduling, and helping patients onboard • Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins • Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays • Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support • Identify recurring patient issues and share feedback to improve workflows and quality of service • Work closely with team members to resolve patient concerns quickly and effectively • Maintain a reliable, high-speed internet connection for smooth and consistent communication
Job Requirements
- 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
- Previous experience in a telehealth or call center environment is highly preferred
- Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
- Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
- Proficient in spoken and written English
- Comfortable working in a fast-paced, ever-evolving startup environment
- Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
Benefits
- Fully Remote
- Work on something that truly matters to millions of patients and families.
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