At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant. We are seeking a Sales Support Specialist to support our Sales and Operations teams through a mix of recurring responsibilities and ad-hoc initiatives that help keep our commercial engine running smoothly. This role plays a key part in enabling sales efficiency, operational accuracy, and a positive customer experience. Essential Functions - Provide transactional sales support including credit card processing - Ensure accurate and timely processing of invoice requests - Enter all sales opportunities for transactional team - Schedule customers into the MSHA classroom sessions - Assist with customer chat inquiries when needed - Answer OSHA line and transfer calls - Assist with other MSHA-related efforts as requested - Provide back-up support to Tier 1 customer service as needed - Maintain an accurate and current record of all activities and account information in Salesforce - Additional administrative support of the Sales and Operations departments as assigned - Competencies - Adaptability - The ability to balance competing priorities and work in a fast-paced performance driven environment - Positive Interactions - Must have a positive and professional attitude with excellent interpersonal, verbal and written communication skills - Passion - is engaged and excited to give their best to support our customers needs - Impact - the ability to take initiative and always follow through to completion - Innovation - is detail oriented and demonstrates excellent time management skills - Attention-to-Detail - data entry accuracy is critical to the customer experience and avoiding rework

• Provide expert-level help, including the courteous and effective handling of consumer complaints, questions about goods or services, and diagnosis of technical difficulties • Tell customers M2W, Inc.'s service procedures, account preferences, and features offered • Good notes in internal systems on client contacts and comments will help trends to be followed and continuous development supported • Tell the relevant internal departments any unsolved problems; also, guarantee quick follow-up to fix them • You should be aware of any changes to products, announcements, or processes if you wish to ensure that everyone is obtaining current knowledge • Work with several organizations to enhance services and please consumers • Engage in courses in professional development and ongoing education to refine your customer service and product knowledge • By highlighting regularly occurring problems and providing recommendations for how present practices could be improved, help to foster a growth mentality

• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries) • Work with our logistics and fulfillment team to resolve order/shipping issues • Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs • Create how-tos, guides, wikis, knowledge base, etc for recurring questions

• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues • Collaborate with engineers on our team to debug through challenging technical issues