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Customer Support Representative
Location
Illinois
Posted
100 days ago
Salary
$28 - $35 / hour
Seniority
Junior
Job Description
Customer Support Representative
Thexpnet
• Provide expert-level help, including the courteous and effective handling of consumer complaints, questions about goods or services, and diagnosis of technical difficulties • Tell customers M2W, Inc.'s service procedures, account preferences, and features offered • Good notes in internal systems on client contacts and comments will help trends to be followed and continuous development supported • Tell the relevant internal departments any unsolved problems; also, guarantee quick follow-up to fix them • You should be aware of any changes to products, announcements, or processes if you wish to ensure that everyone is obtaining current knowledge • Work with several organizations to enhance services and please consumers • Engage in courses in professional development and ongoing education to refine your customer service and product knowledge • By highlighting regularly occurring problems and providing recommendations for how present practices could be improved, help to foster a growth mentality
Job Requirements
- An ideal applicant will have worked for at least a year in a contact center, customer service department, or help desk and have expertise dealing with consumers
- Quite skilled in oral and written presentation; excellent in using appropriate words and tone
- Adept at using customer relationship management systems, Google Workspace, and Microsoft Office among other office programs
- Excellent organizing and time management; adept in handling several questions at once
- Mastery of working both individually and in groups
- Including vacations and weekends, I am accessible any hour of the day or night
- One advantage is bilingualism
- Having worked in the software as a service (SaaS), online retail, or telecommunications sectors is valuable
- One either needs an associate's degree or its equivalent; a bachelor's degree is ideal
Benefits
- Possibility to participate in events and staff wellness projects
- Guidelines and tools for practical knowledge acquisition
- There are chances for professional growth and career promotion within the organization
- A vibrant, friendly workplace for every competent professional
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