• Manages multiple, large complex projects with $30M+ budgets • Utilizes a broad understanding of project governance activities and tools in the delivery of projects and management of project risks • Executes general processes associated with change controls, approvals, and information exchange involving both internal and external stakeholders and subcontractors • Defines workflows, jobs, and reporting relationships of a project team • Mitigates scope, schedule, and cost risks both internally and with customers • Supports the development of departmental budgets and business plans for functional areas • Manages and drives changes in a project actively resulting in Project Change Notice (PCN) • Exhibits superior leadership skills by developing organizational goals and objectives • Leverages progressive experience and knowledge to evaluate and compare material handling alternatives and technologies when supporting the design and implementation of solutions • Applies a broad understanding of supply chain concepts, processes, and trends in the design and implementation of solutions • Leads one or more external and/or internal projects or work streams of intermediate size, scope, budget, and complexity • Demonstrates continuous consulting skills in support of problem resolutions, ensures client acceptance of agreed deliverables, provides critical support on approach and methods, and helps with developing closed-loop communications for project stakeholders • Exemplifies a strong work ethic by consistently practicing strong values such as integrity, dedication, and professionalism • Effectively builds strong project teams and understands development needs in self and others • Provides leadership as a Resource Manager as business needs require • Delegates project tasks based on junior staff members' individual strengths, skill sets, and experience levels • Builds strong relationships by applying strong interpersonal, communication, and listening skills

• Manage end-to-end delivery of website-related projects across multiple brands. • Coordinate website launches, redesigns, migrations, enhancements, and optimisation initiatives. • Manage project timelines, dependencies, risks, issues, and delivery milestones. • Ensure projects are delivered on time, within scope, and aligned to business objectives. • Maintain project documentation, plans, status reports, and action logs. • Facilitate project meetings, workshops, and stakeholder reviews. • Oversee incoming website change requests and enhancement requests. • Prioritise workstreams in collaboration with business stakeholders and Digital Operations leadership. • Coordinate implementation of content, design, functionality, and technical changes. • Monitor delivery progress and ensure adherence to agreed SLAs and processes. • Identify and escalate blockers or risks that may impact delivery. • Serve as the primary point of contact for project stakeholders. • Build strong working relationships across marketing, admissions, compliance, IT, development, and external agencies. • Provide regular project updates and status communications. • Manage stakeholder expectations and facilitate decision-making where required. • Ensure clear communication between technical and non-technical teams. • Coordinate activities across multiple internal teams and external vendors. • Schedule and facilitate project meetings and governance forums. • Track resource allocation and capacity across concurrent workstreams. • Ensure actions are followed through to completion. • Support established governance processes and delivery standards. • Ensure compliance, accessibility, security, and performance requirements are considered throughout project delivery. • Support testing, sign-off, and deployment activities where required. • Ensure project documentation and handover materials are maintained.

• Coordinate daily project tasks and timelines. • Monitor progress and ensure alignment with project goals. • Escalate issues or delays proactively. • Liaise with IT, operations, finance, student services, and other stakeholders. • Align project deliverables with cross-functional requirements. • Manage communication and expectations across teams. • Provide regular updates to internal and external stakeholders. • Identify and communicate risks, propose mitigation strategies. • Ensure deadlines are met and expectations are managed. • Assist in requirements gathering and analysis. • Develop and maintain project schedules, reports, and documentation. • Record meeting notes, action items, and status updates. • Support quality assurance processes during development and implementation. • Track and report on project milestones and deliverables. • Maintain audit-ready documentation. • Assist with system rollouts, data migration, and testing. • Identify opportunities for process improvement. • Contribute to optimization of IT and operational workflows.

• Own concurrent deployment projects independently through the full lifecycle — from kickoff to go-live — following established PMO processes. • Manage project budgets, track milestones with urgency, and flag risks early before they become problems. • Act as the primary escalation point for your customer accounts, resolving routine deployment issues and escalating complex ones with clear analysis. • Generate accurate project quotes using established pricing models and customer-specific requirements. • Meet or exceed PMO KPIs while contributing to overall team performance. • Serve as the primary point of contact for your assigned customer accounts with consistent, proactive communication. • Manage customer expectations throughout the deployment and actively look for ways to add value to the partnership. • Prepare status reports, dashboards, and project summaries for internal stakeholders and customers. • Keep all deployment workstreams on track — site surveys, equipment shipping, vendor scheduling, and installation coordination. • Manage equipment returns and RMA processes independently. • Oversee vendor communications and monitor performance, escalating quality or schedule issues as needed. • Coordinate shipping schedules, delivery confirmations, and logistics tracking. • Maintain comprehensive project documentation and complete deployment checklists accurately throughout the project lifecycle. • Keep all RetailNext platforms updated with timely, accurate project information. • Follow all PMO SLAs — customer responses, quote delivery, shipping coordination, SmartOps updates, and internal comms. • Document lessons learned and contribute to continuous process improvement.