• Technical Problem Resolution : Identify, research, and resolve technical problems related to IT equipment and software applications • Multi-Channel Support : Respond to support requests via tickets, phone, and email in a timely and professional manner • Microsoft 365 Troubleshooting : Diagnose and troubleshoot Windows 11 and Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) • Issue Tracking : Document, track, and monitor issues to ensure timely and lasting resolutions • Team Collaboration : Communicate and collaborate with regional IT team members on infrastructure and support matters • Business Tool Support : Support and maintain business-critical tools such as Excel, Power BI, and VPN clients

• Architect, design, and implement highly complex, scalable, and secure network solutions across global data centers, cloud environments, and corporate offices. • Lead the evaluation, selection, and integration of cutting-edge networking technologies and vendors. • Develop and champion network strategy, roadmaps, and best practices, ensuring alignment with business objectives and industry standards. • Serve as a top-tier subject matter expert for all network-related issues, providing advanced troubleshooting and resolution for critical incidents. • Mentor and provide technical guidance to junior and senior network engineers, fostering a culture of continuous learning and excellence. • Drive automation initiatives for network provisioning, configuration, and monitoring using scripting and orchestration tools. • Collaborate closely with cybersecurity, infrastructure, and application teams to ensure seamless integration and robust security posture. • Conduct regular network performance analysis, capacity planning, and optimization to ensure optimal operation and user experience. • Present complex technical concepts and strategies to both technical and non-technical stakeholders.

• Design, configure, and maintain LAN/WAN, SD-WAN, VPN, firewall, and load-balancing infrastructure across multi-site and multi-cloud environments • Monitor network performance (SolarWinds, Datadog, ThousandEyes) and proactively resolve issues before they impact service delivery and SLA targets • Implement network security controls including firewall rule sets, IDS/IPS, segmentation, NAC, and zero-trust architecture principles • Design and manage AWS network infrastructure — VPCs, subnets, route tables, IGW, NAT Gateways, and ELBs — for scalable, highly available architectures • Configure AWS Transit Gateway and VPC peering for secure, low-latency connectivity across accounts, regions, and on-premises environments • Implement AWS Direct Connect and Site-to-Site VPN for hybrid connectivity between HealthEdge data centers and AWS • Administer AWS Route 53 including private hosted zones, resolver rules, and health-check-based routing policies • Manage AWS Security Groups, Network ACLs, AWS Network Firewall, and AWS Shield for least-privilege access and DDoS protection • Leverage AWS CloudWatch, VPC Flow Logs, and AWS Network Manager for observability, traffic analysis, and anomaly detection • Support Azure or GCP networking as required — VNets /VPCs, peering, and hybrid connectivity • Participate in 24/7 on-call rotation, triaging and resolving network incidents per SLA targets; contribute to post-incident reviews to drive MTTR reduction • Execute network changes through established change management processes; serve as Tier 3 escalation resource for complex issues • Develop automation scripts and IaC (Ansible, Terraform, CloudFormation, Python) to improve monitoring, alerting, and network deployment workflows • Maintain topology diagrams, runbooks, IPAM, and change records; support DR testing, vendor coordination, and legacy environment consolidation • Collaborate across Infrastructure, Security, DevOps, and Application teams; mentor junior team members

Role Description The Associate, Network Contracting & Services is responsible for managing contracts with key healthcare providers in Oscar’s network (hospital/health systems and individual provider groups) to build and maintain a robust network in assigned market/region; while also ensuring access to quality care and optimizing costs by: - Analyzing provider performance and negotiating reimbursement rates, often involving complex contract terms and compliance with regulatory guidelines. - Supporting network growth and recruiting efforts by engaging with prospective providers directly. - Assisting with resolution of provider issues. - Supporting cost-saving initiatives. - Executing the local network strategy. - Ensuring providers across our service area have the information and support they need to provide best-in-class member care. You will report into the Senior Director, Network Contracting & Services. Work Location: This is a remote position based in the field, open to candidates who reside in Florida. Your daily work will involve a blend of work from your home office and frequent local travel for client meetings. Occasional travel may be required for team meetings and company events. Pay Transparency: The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Qualifications - 3+ years of experience in healthcare client management, healthcare consulting, or provider healthcare contracting, healthcare operations, or a related field. - 2+ years of experience supporting provider network strategy development and negotiating provider contracts. - 1+ years experience running financial analyses on markets or product lines, and working cross-functionally to support driving improvement opportunities. - 1+ years experience navigating and organizing large data sets such as claim files and provider rosters. Requirements - Bonus points: Associate’s degree or equivalent professional working experience. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.