Synmatch AI

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IT Support – Network Specialist

Network EngineerNetwork EngineerFull TimeRemoteMid LevelTeam 1-10Since 2025H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

8 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

IT Support – Network Specialist

Synmatch AI

• Technical Problem Resolution : Identify, research, and resolve technical problems related to IT equipment and software applications • Multi-Channel Support : Respond to support requests via tickets, phone, and email in a timely and professional manner • Microsoft 365 Troubleshooting : Diagnose and troubleshoot Windows 11 and Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) • Issue Tracking : Document, track, and monitor issues to ensure timely and lasting resolutions • Team Collaboration : Communicate and collaborate with regional IT team members on infrastructure and support matters • Business Tool Support : Support and maintain business-critical tools such as Excel, Power BI, and VPN clients

Job Requirements

  • IT Support Experience : 2-3 years of hands-on experience in IT support or helpdesk roles
  • Microsoft Expertise : Strong knowledge of Windows 11 and the Microsoft 365 ecosystem
  • Communication Skills : Clear, user-friendly communication style for engaging with non-technical users
  • Prioritization : Ability to manage multiple tickets effectively in a fast-paced consulting environment
  • Language : Fluent English – written and spoken
  • Proactive Mindset : You don't just fix problems, you prevent them through forward-thinking approaches

Benefits

  • Professional Growth : Work on projects that transform companies while developing your own career
  • Development Opportunities : Genuine personal and professional growth pathways
  • Dynamic Environment : Fast-paced consulting setting with exposure to diverse technical challenges
  • Collaborative Team : Work with regional IT team members in a supportive, performance-driven culture

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