Role Description This role is responsible for driving VIP player revenue growth, retention, and long-term value by developing effective engagement, reactivation, and loyalty strategies. It oversees operational excellence through process improvements, data accuracy, reporting standards, and system optimization to enhance team productivity and decision-making. The position also leads and develops VIP Account Managers by setting clear KPIs, coaching performance, and fostering a high-accountability, high-performance culture. Additionally, it focuses on delivering exceptional VIP player experiences through personalized service, retention campaigns, and churn prevention initiatives. Working closely with stakeholders, the role provides strategic insights, identifies business opportunities, and continuously introduces improvements to support overall business objectives. Responsibilities - Revenue & Player Value Growth - Own and deliver team targets across deposits, retention, reactivation, and NGR. - Develop and execute strategies to maximize player lifetime value and VIP engagement. - Analyze player behavior and value reports to identify opportunities, risks, and revenue leakage. - Drive proactive retention and reactivation initiatives to improve player performance. - Process & Systems Excellence - Lead continuous improvement of operational processes, SOPs, and workflows. - Establish and enforce high standards of data accuracy, reporting, and CRM discipline. - Improve adoption and utilization of dashboards, reporting tools, and internal systems. - Identify inefficiencies and implement scalable solutions that improve team productivity and decision-making. - Foster a culture of accountability, structure, and operational excellence. - People Leadership & Performance Management - Lead, coach, and develop VIP Account Managers to achieve individual and team goals. - Set clear KPIs, performance expectations, and development plans. - Conduct regular performance reviews and provide actionable feedback. - Hold team members accountable for results and address underperformance effectively. - Build a high-performance culture focused on ownership, execution, and continuous improvement. - Player Experience & Retention - Enhance the VIP player experience through personalized engagement strategies. - Oversee offer, bonus, and loyalty campaigns to drive retention and player satisfaction. - Improve response times and service quality standards across the team. - Develop churn prevention and win-back initiatives to increase long-term player loyalty. - Continuously gather insights and recommend improvements to the VIP journey. - Reporting & Stakeholder Management - Provide clear, actionable reporting on business performance, risks, and opportunities. - Present recommendations and strategic insights, not just performance metrics. - Collaborate cross-functionally to align VIP initiatives with broader business objectives. - Challenge existing practices and proactively introduce better ways of working from day one. Requirements - Minimum 2 years of experience in a Team Lead, Sales Team Lead, or Account Management Team Lead position, with a proven track record of leading teams and achieving business targets. - Strong proficiency in English and Chinese (Mandarin), both written and spoken, to effectively communicate with internal stakeholders and VIP clients. - Excellent customer relationship management skills, with the ability to build trust, retain high-value customers, and resolve escalations professionally. - Demonstrated experience in driving customer retention, account growth, player engagement, or client lifecycle management. - Strong leadership and people management skills, including coaching, performance management, KPI tracking, and team development. - Analytical mindset with the ability to interpret customer behavior, performance reports, and business metrics to identify growth opportunities. - Highly organized with strong problem-solving, decision-making, and stakeholder management abilities. - Proficient in CRM systems, reporting tools, and Microsoft Office/Google Workspace applications. - Knowledge of AI tools, automation platforms, and workflow optimization (e.g., ChatGPT, AI-powered CRM tools, automation software, or process automation solutions) is highly desirable and will be considered an added advantage. - Self-motivated, results-driven, and capable of thriving in a fast-paced, performance-oriented environment. Benefits - Remote-first roles built for freedom and flexibility. - Learning & Development that sharpens skills and accelerates careers. - Competitive salary packages for high performers. - Wellbeing perks that help you thrive inside and outside work. - A team that supports, celebrates, and wins as one.

Role Description As a Senior Amazon Account Manager, you’ll oversee a portfolio of high-impact client brands and lead a small team of Account Managers to ensure excellence in execution. - Own the overall strategy for your accounts — from catalog performance to PPC efficiency and listing optimization. - Mentor others and build long-term client relationships. - Work cross-functionally with PPC, creative, and operations specialists to deliver holistic growth strategies across multiple markets. Key Responsibilities - Lead overall Amazon account strategy for assigned client brands. - Oversee account health, catalog performance, and advertising outcomes. - Supervise and mentor Account Managers to ensure quality and consistency in execution. - Develop and implement growth roadmaps that align with brand goals. - Conduct data-driven performance reviews, identifying areas for improvement. - Collaborate with PPC specialists, designers, and operations to drive unified brand success. - Handle client communication, including performance updates and strategy presentations. - Resolve complex issues across Seller Central and Vendor Central efficiently. - Track KPIs (ACoS, TACoS, CTR, CVR) and deliver insights that guide strategic decisions. Qualifications - 5+ years of hands-on experience managing Amazon Seller Central / Vendor Central accounts. - Proven track record of scaling brands profitably through data-driven strategies. - Experience leading teams or mentoring account managers. - Strong understanding of Amazon SEO, PPC, catalog management, and compliance. - Excellent communication, leadership, and client relationship skills. - Highly analytical with advanced Excel or data visualization proficiency. - Comfortable managing multiple accounts in a fast-paced, international environment. - Fluency in English (additional languages are a plus). Nice to Have - Experience with multi-market Amazon accounts (EU, US, MENA). - Familiarity with tools like Helium10, DataHawk, JungleScout, or Pacvue. - Background in team leadership, performance management, or client strategy. Benefits - Competitive salary with performance-based incentives. - Manage a team and oversee a portfolio of global brands. - A collaborative, entrepreneurial environment with low bureaucracy and high ownership. - Opportunities for career advancement into leadership and strategy roles. - Work remotely with an international, results-oriented team.

Role Description As an Amazon Account Manager, you’ll be the driving force behind your client accounts — managing daily operations, pricing updates, account health, and growth strategies. You’ll oversee a portfolio of 4–5 brands, collaborating closely with PPC specialists, designers, and operations to deliver consistent results and measurable impact. Key Responsibilities - Fully manage assigned Amazon Seller Central / Vendor Central accounts - Run daily health checks: pricing, stock, suppressions, and compliance - Build and execute growth strategies across listings, SEO, and ads - Coordinate with PPC, creative, and operations teams to deliver measurable results - Prepare performance reports and dashboards for clients - Communicate directly with clients — own the relationship end-to-end - Spot issues early and act fast (you’ll have full control to fix, test, and optimize) Qualifications - 2–4 years of Amazon account management experience - Hands-on with Seller Central / Vendor Central, listing creation, and A+ content - Comfortable reading KPIs like ACoS, TACoS, CTR, CVR, and turning insights into action - Solid grasp of Amazon SEO and ad optimization - Strong communication and ownership mindset — you like being trusted to make decisions - Fluent in English (EU languages a plus) Benefits - Competitive compensation with growth opportunities - Manage a portfolio of ~4–5 clients per Account Manager - Collaborative, international team culture with support from experts across PPC, design, and operations - Opportunity to grow fast alongside high-potential eCommerce brands - A performance-driven environment that rewards initiative and innovation

Title: Account Manager: Paper, Nonwovens and Textiles Location: United States Job Description: Requisition ID 101310 Job Title: Account Manager: Paper, Nonwovens and Textiles Job Location: United States Job type: Full-Time, Exempt Type of role: Remote How You’ll Make an Impact As a motivated and results-driven Sales Account Manager, you will be responsible for managing sales and customer relationships within the coatings industry, with a particular focus on selling high-performance resins and polymers such as acrylic emulsions, polyurethane dispersions and chlorinated polymers to Filtration, Specialty Paper and Adhesives customers. You will play a critical role in driving revenue growth, identifying new business opportunities, and developing strategic account plans to meet and exceed sales targets. This position requires a blend of technical expertise, sales acumen, and strong relationship-building skills. At Lubrizol we're transforming the Performance Coatings industry and looking for exceptional talent to join us on this journey. In this role you will focus on: - Account Management: Manage and grow key accounts within the paper, nonwovens, and textile sectors, ensuring strong relationships with customers across various functions, including procurement, technical, and marketing teams. - Sales Strategy: Develop and implement effective sales strategies tailored to individual accounts, aligned with the company’s overall business objectives. Drive revenue growth by identifying and capitalizing on new business opportunities within your territory. - Product Sales: Focus on the sale of acrylic emulsions, polyurethane dispersions, chlorinated polymers, and other specialty chemicals. Understand and communicate the value proposition of these products to customers, positioning them as solutions to meet specific needs in the coatings industry. - New Business Development: Identify potential customers and market segments for expansion. Conduct market research to understand industry trends, customer needs, and competitive dynamics to inform sales strategies. - Collaboration: Work closely with cross-functional teams, including R&D, technical support, and marketing, to ensure customer needs are met and to drive the successful introduction of new products. Collaborate internally to align sales activities with business goals and customer requirements. - Negotiation and Contract Management: Lead negotiations and close sales contracts, ensuring favorable terms for both the company and the customer. Manage contract renewals and pricing strategies to maximize profitability. - Customer Support: Provide first-response technical support to customers, addressing inquiries, and resolving issues related to product performance and application. Ensure customer satisfaction through timely and effective communication. - Reporting & Analysis: Monitor sales performance and provide regular reports on account status, sales forecasts, and market conditions. Use data and insights to adjust strategies and tactics as needed to achieve targets. - Industry Engagement: Actively participate in industry events, trade shows, and conferences to promote the company’s products and build a network of contacts within the paper, nonwovens and textiles industries. Required Qualifications that Enable Your Success - Bachelor’s degree in Chemistry, Chemical Engineering, or field related to the role. - Minimum of 5 years of experience in sales or technical sales role within the paper or nonwovens industries. - Proven track record of achieving or exceeding sales targets and driving revenue growth in a competitive market. - Excellent communication and negotiation skills, with the ability to influence and build strong relationships at all levels within customer organizations. - Strong technical understanding of the coatings industry and the ability to translate complex technical information into customer-friendly solutions. - Ability to work independently and as part of a team, with a proactive and results-oriented approach. - Willingness to travel up to 50% of the time to meet with customers and attend industry events. Preferred Qualifications that Drive you Forward - MBA in related field is a plus. - Strong understanding of water-based polymers primarily acrylic emulsions and filtration experience is a plus. Benefits that Empower You - Competitive salary with performance-based bonus plans - 401(k) match + Age-Weighted Defined Contribution - Comprehensive medical, dental & vision coverage - Health Savings Account (HSA) - Paid holidays, vacation, and parental leave - Flexible work environment - Learning and development opportunities - Career and professional growth - Inclusive culture and vibrant community engagement Learn more at benefits.lubrizol.com! #LI-MS1 #LI-Remote Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.  We win because of you. Let’s build the future together.