Role Description Grupo Especializado de Asistencias del Perú - GEA, se encuentra en la búsqueda personas como TÚ que quieran crecer en el rubro de ¡Contac Center! como: ASESORES DE POSTPAGO CLARO PERU ATENCIÓN AL CLIENTE. CONVOCATORIA MODALIDAD REMOTA Qualifications - Contar con experiencia en Call Center o Presencial formal (min. 3 meses). - Contar con PC o laptop, e internet estable en casa para proceso de capacitación. - Mucho compromiso y ganas de crecer. Requirements - Ingreso Fijo s/1130 - Bono de Productividad hasta s/480 - Excelentes Comisiones - Bono de Bienvenida s/100 (única vez) - Bono de Permanencia s/200 (única vez) - Bono de Asistencia Perfecta s/250 (única vez) - Capacitación pagadas - Pagos fines de mes, puntuales. - Línea de carrera y posibilidad de ascenso. - Excelente clima laboral. - Grandes incentivos por alcance de metas. - Concursos, premiaciones, reconocimiento al trabajador del mes. - Beneficios y Convenios Corporativos (Educativos, Entretenimiento, etc.) - Campañas de Salud (Servicio Psicológico gratuito). - Seguro Médico Privado Benefits - HORARIO de Lunes a Domingos: - Turno Mañana: - ROTATIVO de 8AM A 7PM (8AM A 5PM / 9AM A 6PM / 10AM A 7PM) - Descanso Rotativo.

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. • Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures. • Handles customer correspondence for service, scheduling, and billing inquiries • Offers creative Home Inspection leads to qualifying customers • Cultivates and maintains ongoing customer relationships • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting • Communicates with branch personnel to resolve service and scheduling issues • Initiates outbound customer service calls for various campaigns • Handles incoming calls from technicians to provide support

Title: Customer Service Representative - Site Visit Scheduler Job Description: Location: North Carolina (Remote) Pay Rate: $18.00 per hour Position Summary: The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service. Essential Responsibilities: Answer inbound calls and place outbound calls to providers and internal partners Schedule site visit appointments accurately and efficiently Document conversations clearly and thoroughly based on provider discussions Maintain a high standard of professionalism and customer service at all times Ensure accuracy and attention to detail in scheduling and documentation Utilize Microsoft Excel, Outlook, and Word to complete daily tasks Required Skills & Qualifications: Proficiency in Microsoft Office (Excel, Outlook, Word) Strong attention to detail and accuracy Excellent time management and organizational skills Professional communication skills (written and verbal) Ability to multitask and manage competing priorities Strong spatial and scheduling coordination skills Preferred Experience Appointment scheduling experience Customer service or call center experience Experience in a medical office, healthcare, or insurance environment Remote Work Statement This position is a remote, work‑from‑home role. Staffing Solutions Organization (SSO) is a remote‑friendly organization committed to fostering a culture where remote work is integral to our success. To be successful in this role, candidates must: Be available and responsive during established working hours Have a safe, private, and distraction‑free workspace Be able to fully focus on assigned job responsibilities Benefits That Support You At SSO, we invest in our employees by supporting health, financial stability, and career growth. Benefits include: Health, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Additional employee perks

Role Description As a 2nd Line Support Technician, you will be primarily responsible for delivering remote technical support to end users, resolving escalated incidents from the service desk, and ensuring service excellence at every stage. The role requires strong technical ability, but equally a customer-first mindset, with particular emphasis on providing high-quality VIP support and handling sensitive or high-priority issues. You will play a key part in ensuring smooth resolution of technical challenges while representing the company’s reputation for professionalism, responsiveness, and care. On occasion, you may also be required to provide out-of-hours support for Priority 1 (P1) incidents. Duties & Responsibilities - Remote Technical Support & Troubleshooting - Resolve 2nd line tickets escalated from the service desk in line with SLAs - Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices - Troubleshoot software, operating system, and connectivity issues via remote tools - Support account management, access rights, and security permissions - Customer Service & VIP Support - Deliver an exceptional customer experience with a service-focused approach - Provide tailored, high-touch support to VIP and executive users, ensuring rapid resolution and discretion - Act as point of escalation for complex or persistent end-user issues - Service Delivery & Collaboration - Maintain accurate ticket documentation and contribute to the knowledge base - Work with the wider TechOps team to resolve recurring issues and improve processes - Support proactive monitoring and updates to enhance system reliability - Continuous Improvement - Identify patterns and propose preventative solutions to reduce repeat incidents - Contribute to technical projects, deployments, and process documentation - Champion best practices in customer service and remote support delivery Qualifications - Proven experience in a 2nd line or remote support role within an MSP or enterprise environment - Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, and Exchange - Skilled in using remote support and ticketing tools (e.g., HaloPSA, ServiceNow, Freshservice) - Demonstrated ability to handle sensitive or VIP support requests with professionalism - Excellent communication and interpersonal skills with a strong customer-service orientation - Willingness to provide occasional out-of-hours support for P1 incidents Desirable Skills - Familiarity with ITIL practices and SLA-driven environments - Exposure to Entra AD, Intune, or Endpoint Manager - Certifications such as CompTIA A+/N+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Benefits - At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face. - Employee benefits include: - Birthday as an additional PTO - 401K – 100% matching up to $5,000 - 20 paid Vacation days - Healthcare insurance - Learning & Development courses paid (Microsoft, Cisco etc) - Opportunity to work throughout the USA and internationally Equal Opportunities & Diversity Policy Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary’s Equal Opportunity Policy are available upon request.