The Financial OS for accounting firms and business owners
Support Specialist — Accounting & Operations
Location
France
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Support Specialist — Accounting & Operations
Pennylane
• You position yourself as a subject-matter and platform expert, serving as a primary point of contact for our customer base. • You are in daily contact with users to understand the issues they encounter. • Your goal is to provide an answer or solution after investigation, or to escalate the issue when necessary. • You help company accountants and accounting firms import their data into Pennylane to facilitate their migration. • You will join the Pennylane Academy and continuously train on the product. • You will respond to accounting-related requests and qualify tickets based on your understanding of accounting principles. • You will begin to handle increasingly complex customer requests. • You become a product expert to identify areas for improvement and lead projects.
Job Requirements
- Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's in CCA, or Bachelor's in Administration and Accounting).
- At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods).
- Direct work with company leadership is a plus (e.g., in-house advisory).
- Affinity for innovative work tools and new technologies.
- Autonomy and the ability to solve problems independently and find solutions.
- Knowledge of the Pennylane tool is a plus.
- Professional-level proficiency in English.
- Strong written communication skills and the ability to be pedagogical when interacting with users clearly and professionally.
- Ability to understand and meet clients' needs, provide excellent service, and maintain strong client relationships.
- Ability to work independently and as part of a team.
- Flexibility to adapt to the tool's rapid evolution.
- Willingness to learn and stay up to date on product developments.
Benefits
- One of the best health insurance plans on the market (Alan Blue and Alan Mind).
- Meal vouchers (Swile card).
- Between 6 and 12 additional RTT days on top of 5 weeks of paid leave.
- Opportunity to improve your English via Busuu.
- A dedicated monthly budget for all Pennylaners to support working from home or in a coworking space.
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
- Allocation of BSPCE (stock options).
- Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.
- A Mac.
- We practice many sports together and make a point of regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, which creates strong moments of team cohesion.
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