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The trusted customer-centric and sustainable leader in Business Process Optimization
English Call Center Agent – Patient Access and Scheduling Specialist
Location
United States
Posted
116 days ago
Salary
0
Seniority
Mid Level
Job Description
English Call Center Agent – Patient Access and Scheduling Specialist
Infinit-O
• Serve as the primary point of contact for patients entering the healthcare system. • Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms. • Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols. • Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients. • Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections. • Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage. • Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.
Job Requirements
- College Diploma
- Minimum of 1–2 years of experience in a healthcare setting (hospital, physician's office, or outpatient clinic)
- Proficiency in US Healthcare Process
- Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.
- Epic Experience: Highly preferred. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling) modules.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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