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Senior Director, Digital Experience – Product Operations
Location
Tennessee
Posted
114 days ago
Salary
0
Seniority
Senior
Job Description
Senior Director, Digital Experience – Product Operations
Rentokil Pest Control North America
• Define the Enterprise UX North Star • Ensure a "One Company" feel across disparate platforms • Govern the enterprise design to accelerate development while ensuring consistency • Advocate for "Human-Centricity" in the capital allocation process • Ensure design standards prioritize "Security by Design" • Act as the connective bridge between App Dev, Marketing, and Operations • Standardize the "Go-to-Market" process for internal software launches • Own the product stack (e.g., Pendo, WalkMe, Hotjar, Jira Product Discovery) • Collaborate with the Cyber Security and GRC team to ensure compliance • Lead a team focused on digital adoption platform • Establish a robust "Voice of the User" program
Job Requirements
- Bachelor's degree in Business Management, Computer Science, Psychology or related field OR equivalent years of experience
- 15+ years of experience, ideally having led a digital or UX transformation in a complex environment
- Strong experience with field and customer-facing platforms
- Proven ability to drive adoption and measurable outcomes
- Executive-level communication and influence skills
- Demonstrated experience launching products within highly regulated environments (SOX, PCI, HIPAA, or similar frameworks)
- Ability to translate complex technical constraints (Security, Regulatory, Technical Debt) into clear business trade-off decisions for executive leadership
Benefits
- Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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