Role Description As a Deal Desk Manager, you will play a pivotal role in driving revenue growth and optimizing deal structures within our AMER region. You will collaborate with cross-functional teams, including Sales, Finance, Legal, and Operations, to ensure that deals are structured in a way that aligns with company goals, maximize profitability, and mitigate risks. Your analytical skills, attention to detail, and ability to navigate complex business scenarios will be crucial in this role. You will report to the Manager, AMER Deal Desk and contribute directly to the success of our GTM operations. What You Will Do - Deal Structuring and Pricing: - Collaborate closely with the Sales team to craft optimal deal structures, considering customer requirements, the competitive landscape, and strategic goals. - Analyze pricing models, discounting strategies, and contractual terms to ensure alignment with company pricing guidelines and profitability targets. - Formulate recommendations for pricing adjustments, discounts, and terms, balancing revenue objectives with competitive positioning. - Act as an SME in complex/non-standard deal requests, special pricing, operational matters, approval policies, commercial terms, and the resolution of deal-related issues and sales escalations. - Revenue Optimization: - Conduct thorough financial analysis of proposed deals to assess potential impact on overall revenue, margins, and cash flow. - Collaborate with Sales to identify risks and opportunities associated with deal negotiation and revenue recognition. - Quoting and Approval Processes: - Oversee the end-to-end deal approval process, ensuring strict adherence to internal policies and guidelines. - Assist in the preparation of non-standard quotes and meticulously review deal quotes, proposals, and contracts for accuracy and consistency. - Collaborate with Legal and Finance teams to review contractual terms, ensuring compliance and mitigating risk. - Deal Governance and Documentation: - Maintain accurate and organized records of all deal-related documentation, including contracts, amendments, and communication trails. - Develop and update deal playbooks, templates, and guidelines for Sales teams to streamline deal creation and approval processes. - Provide guidance and training to the sales team on advanced deal desk processes, pricing guidelines, and intricate contract terms. - Cross-functional Collaboration: - Work closely with Sales, Finance, Legal, and Operations teams to gather necessary information, resolve issues, and provide expert guidance on deal-related matters. - Collaborate with Sales Enablement to deliver comprehensive training and support on deal desk processes and tools, enhancing the overall effectiveness of the sales team. - Process Improvement: - Continuously evaluate and recommend improvements on Deal Desk processes, tools, and workflows for improved efficiency and scalability. Qualifications - Bachelor's degree in Business, Finance, Management, or a related field. - 3-5 years of experience in a Deal Desk or Pricing Analyst role with a global sales team, in the SaaS industry. - Demonstrated experience demonstrating negotiation, analytical and excellent critical thinking skills working on complex deals involving in-depth gathering and evaluation of variable factors to make informed and solid deal decisions. - Experience reviewing, drafting or responding to non-standard contractual commercial terms. - Demonstrated CRM experience, preferably in Salesforce (CPQ). - Strong analytical skills with the ability to gather, compile and analyze financial data and provide actionable insights. - Proficiency in G-Suite and Microsoft Office Suite, particularly demonstrating advanced skill in spreadsheet (Excel/Google Sheets). - Ability to think outside the box on non-standard deal constructs providing solid deal recommendations considering risk factors and revenue recognition impacts. Requirements - Thrive in a fast-paced environment. - Demonstrate proactive execution, sound business judgment, and strategic focus. - Excel as an outstanding communicator with meticulous attention to detail in relation to all levels of management. - Self-motivated with prior experience in handling intricate and complex tasks. - Collaborate effectively to identify and propose solutions for system gaps and process improvements, enhancing the efficiency of workflows. - Embrace a growth mindset with the ability to navigate ambiguity. - Have an understanding of the sales professional’s role. Benefits - Health care including medical, dental, and vision insurance. - 401k Plan with employer contribution. - The base salary range for this position is $115,000-$145,000, plus bonus & RSUs. - Flexible working hours to accommodate your working style. - Participation in personal development workshops on various topics run by experts from inside the company. - Access to an Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

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• Own Sound’s dealer engagement strategy and health framework, including dealer segmentation, high-potential partner identification, growth indicators, risk flags, and investment priorities. • Partner with Sales, RevOps, and Operations to build repeatable activation and intervention motions that help new dealers ramp faster, help established dealers grow, and help stalled or at-risk dealers get back on track. • Design and continuously improve dealer programs that strengthen engagement, loyalty, and growth, including rewards, co-marketing, onboarding, training, promotional campaigns, and dealer enablement. • Own how Sound shows up in the field and through our dealer network, including dealer toolkits, grower-facing campaign support, local advertising, co-branded materials, swag, and other dealer-facing resources. • Lead the strategy for Sound’s dealer event portfolio, including Kickoff, President’s Club, regional meetings, Advisory Council, customer outings, and relationship-building events; define the commercial purpose, audience strategy, content plan, experience standards, budget, and follow-up motion while holding external partners accountable for logistics and execution. • Own measurement and reporting for dealer engagement, including program utilization, dealer feedback, influenced revenue, attribution, event impact, and ROI; lead regular reviews of what to scale, redesign, stop, or reallocate. • Build alignment across Sales, Operations, Marketing, RevOps, Finance, and leadership by earning buy-in without formal authority, surfacing tradeoffs, and keeping stakeholders moving toward agreed outcomes.

• Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo • Support and develop direct reports through coaching, feedback, and career development planning • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement • Align team goals with organizational priorities to drive performance and outcomes • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction • Manage department and individual KPIs, including revenue, portfolio health, and utilization