• Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo • Support and develop direct reports through coaching, feedback, and career development planning • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement • Align team goals with organizational priorities to drive performance and outcomes • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction • Manage department and individual KPIs, including revenue, portfolio health, and utilization

• Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo • Support and develop direct reports through coaching, feedback, and career development planning • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement • Align team goals with organizational priorities to drive performance and outcomes • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction • Manage department and individual KPIs, including revenue, portfolio health, and utilization

• Own onboarding and end-to-end implementation for newly signed customers, delivering projects on time, on scope, and with measurable business outcomes. • Run project kickoffs, trainings, and workshops to align stakeholders on goals, success metrics, and adoption plans. • Develop and maintain detailed project plans, timelines, milestones, and RACI for both client and internal stakeholders. • Serve as the primary client contact during delivery — provide regular status updates, manage expectations, and resolve escalations. • Coordinate cross-functional teams (Engineering, Product, Sales, Customer Success, Professional Services) to remove blockers and drive delivery. • Identify and mitigate risks, manage dependencies and scope changes, and escalate critical issues to resolution. • Track and report project KPIs (time-to-value, adoption metrics, milestones met) and lead post-implementation reviews to identify improvements. • Act as a trusted advisor — recommend best practices, integrations, and configurations that maximize customer ROI and product adoption.

• Manage Calendly’s bi-annual compensation cycles, including our Mid-Year Merit cycle, bi-annual Promotion cycle, our Top Performer Bonus cycles, and equity top ups — ensuring data integrity, stakeholder alignment, and on-time delivery. • Serve as the trusted compensation advisor for offer decisions, promotions, retention scenarios, and off-cycle adjustments — balancing market competitiveness with internal pay equity. • Partner with People Business Partners and managers to build compensation literacy across the organization, equipping them to have clear, confident pay conversations with their teams. • Maintain and optimize Calendly's salary band and job leveling framework, ensuring our structure is clear, consistent, and competitive as the company grows. • Guide People Business Partners and the Talent Acquisition team with job leveling, job family placement, and classification. • Proactively monitor and respond to compensation legislation changes, translating regulatory updates into policy action and stakeholder communications. • Own Workday compensation data, including building job profiles, grade profiles, and assist our Business Systems team with building compensation cycles. • Partner with Total Rewards leadership and Finance to develop clear, executive-ready Compensation Committee materials — synthesizing compensation data, program updates or proposals, and market benchmarking into compelling narratives that support informed board-level decision-making. • Lead Calendly's participation in benchmark surveys, analyze market data, and surface competitive insights that inform compensation strategy and leadership decision-making. • Lead and contribute to ad hoc compensation projects and special initiatives — translating ambiguous business needs into structured, data-driven recommendations.