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Effortless Office

Migrate your business to the cloud with custom enterprise-grade solutions that save you money and revolutionize your ops

Virtual Chief Information Officer, vCIO

Chief Technology OfficerChief Technology OfficerFull TimeRemoteLeadTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$90K - $110K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishCyber Security

Job Description

Virtual Chief Information Officer, vCIO

Effortless Office

• Obtain and maintain deep knowledge of the client’s business, workflows, and priorities. • Conduct ongoing discovery of the client’s business model, organizational structure, goals, and challenges. • Collaborate with clients to map out current vs. desired-state workflows. • Analyze client business processes and identify areas for improvement through technology. • Design and maintain a short-term and long-term strategic roadmap profile for each client. • Assist with onboarding new clients and perform 90-day reviews to ensure successful and correct implementation of services purchased. • Lead regular strategic review meetings with clients to revisit goals, review IT performance, and refine plans. • Design and present technology proposals including generating quotes. • Develop remediation strategies and process improvements to prevent recurring issues/incidents. • Work with the Technical Alignment Manager to identify misalignments with EO and industry standards • Assist with security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity planning. • Guide cybersecurity strategy (e.g., backup, MFA, endpoint protection). • Help clients prepare for change by communicating business impact and training needs for IT changes. • Support successful adoption of new technologies by aligning implementation with workflow needs. • Provide business-level insight to support training, communication, and engagement plans. • Build and nurture strong, collaborative, long-term relationships with clients and end users. • Attend regular meetings and conduct monthly “soft-check-ins" to ensure client satisfaction • Communicate with key stakeholders to address and resolve concerns related to client/contract/service risks. • Proactively managing license, contract, and subscription renewals to ensure continuity and client/partner satisfaction.

Job Requirements

  • MUST have experience as a Solutions Engineer
  • 10+ years of experience in IT including 5+ years of leadership and client-facing roles.
  • A bachelor’s degree in Business or related field.
  • Prior experience working with Managed Service Providers and B2B account management
  • Vast understanding and experience of business operations and finance
  • Vast knowledge of various IT products and solutions
  • Experience working with regulatory frameworks and governing bodies (HIPAA, SOC, etc.).
  • Demonstrated ability to provide both strategic direction and operational support to clients and team members.
  • Strong organizational and technical problem-solving skills.
  • Experience prioritizing multiple responsibilities in a fast-paced environment.
  • Strong communication (written and verbal) and interpersonal skills.
  • Dedicated to customer service and satisfaction.

Benefits

  • Health, dental, and vision insurance
  • 401K + employer match
  • Paid time off and holidays
  • Opportunities for career growth and development
  • Training and certification support

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