Role Description In this role, you will help create a smooth and reliable reservation experience for German-speaking customers in the travel sector. This is an opportunity to contribute to service quality at every stage of the customer journey, supporting travelers with care, accuracy, and professionalism while working in a multilingual, fast-paced environment. - Handle inbound reservation inquiries from German-speaking customers across phone, email, and chat. - Assist customers with booking changes, cancellations, and special accommodation requests. - Provide accurate information on rates, availability, policies, and relocation support details. - Maintain detailed customer records and update reservation systems with high accuracy. - Deliver professional multilingual service while meeting response time and quality targets. Qualifications - German language proficiency at C1 or C2 level. - Good English language proficiency. - Have good soft skills. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And many other benefits! Company Description Mercier Consultancy Group is a fast-scaling international recruitment firm specializing in high-volume, multilingual hiring across Europe and beyond. The team delivers enterprise-grade talent solutions with a strong focus on speed, quality, and long-term retention, supporting businesses that rely on exceptional customer-facing talent.

• Install and verify user-requested software applications • Assess, install, and verify software using various source code build and management systems on the HPC platform • Assist users in compiling, debugging, and running their own custom-developed codes across various systems • Identify existing software within the portfolio that can satisfy end user’s research requirements • Collaborate with software Subject Matter Experts (SMEs) • Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage tickets

• Review, prepare, submit, and track Meter Spot Applications and Tesla Backup Switch requests in accordance with utility/jurisdictional requirements. • Support each application through its full lifecycle, including status follow-ups, approvals, and escalations. • Coordinate with utilities on scheduling and payment processing for meter spot inspections. • Communicate with internal teams to address jurisdiction-specific comments, corrections, and revision requests. • Ensure high submission quality and approval rates by staying current on utility-specific requirements, NEC standards, and AHJ/utility program updates. • Collaborate cross-functionally with Design, Interconnection, and Project Coordination teams to resolve site-readiness issues and prevent downstream delays. • Adhere to established turnaround times and processing schedules, prioritizing accuracy and completeness. • Maintain professionalism in all workplace and online communications, including utility correspondence and internal coordination threads. • Actively contribute in weekly meetings (1:1s and team huddles) with status updates, questions, and process feedback.

Role Description We are looking for a skilled Pega CRM Tester with strong experience in test automation. The ideal candidate will have hands-on expertise in modern automation tools and frameworks, with a focus on delivering high-quality testing for Pega-based applications. - Perform functional and automation testing for Pega CRM applications - Design, develop, and maintain automated test scripts - Work with TOSCA, Selenium, or Playwright for automation - Develop Python-based automation frameworks and scripts - Execute test cases, analyze results, and report defects - Collaborate with developers, business analysts, and QA teams - Ensure quality across releases through regression and integration testing Qualifications - Strong experience in Pega CRM Testing - Hands-on experience with TOSCA - Experience in Selenium or Playwright - Proficiency in Python for test automation - Good understanding of automation frameworks and testing methodologies - Experience with API testing and CI/CD pipelines (preferred) Company Description Xlysi LLC, Expert Portal Solutions 251 Milwaukee Ave, Buffalo Grove, IL 60089 Web: http://www.xlysi.com E-mail: hr@xlysi.com Our training portal registration: http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106