Role Description We are looking for a skilled Pega CRM Tester with strong experience in test automation. The ideal candidate will have hands-on expertise in modern automation tools and frameworks, with a focus on delivering high-quality testing for Pega-based applications. - Perform functional and automation testing for Pega CRM applications - Design, develop, and maintain automated test scripts - Work with TOSCA, Selenium, or Playwright for automation - Develop Python-based automation frameworks and scripts - Execute test cases, analyze results, and report defects - Collaborate with developers, business analysts, and QA teams - Ensure quality across releases through regression and integration testing Qualifications - Strong experience in Pega CRM Testing - Hands-on experience with TOSCA - Experience in Selenium or Playwright - Proficiency in Python for test automation - Good understanding of automation frameworks and testing methodologies - Experience with API testing and CI/CD pipelines (preferred) Company Description Xlysi LLC, Expert Portal Solutions 251 Milwaukee Ave, Buffalo Grove, IL 60089 Web: http://www.xlysi.com E-mail: hr@xlysi.com Our training portal registration: http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106

• Provide strategic and operational leadership to a team of managers and senior professional-level employees within the Solutions Center. • Oversee a high-volume, multi-functional customer care operation. • Accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve. • Champion SCANA Energy's commitment to customer experience and ensure alignment with brand standards. • Lead a multi-layered Customer Care organization including frontline call center teams. • Build, develop, and sustain a strong leadership team while ensuring strong people leadership, performance management, and talent development practices. • Drive modernization of customer care tools, processes, and performance metrics. • Own and operationalize the SCANA Energy brand voice across all customer touchpoints. • Partner with Marketing, Product, and senior leadership for brand promise and customer experience alignment. • Implement governance and quality assurance to continue to improve customer perception and satisfaction.

• Deliver outstanding customer support via email, chat, and phone, embodying Felix's commitment to excellence. • Ensure all tasks are completed within service level agreements (SLAs) to maintain high service standards. • Gather and analyse customer feedback to help build a better way forward, communicating insights to internal teams. • Support the development and upkeep of training documentation to empower both customers and team members. • Contribute to the creation and enhancement of Help Centre resources, including help articles, FAQs, guides, and video content.

• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat. • Provide accurate information about Esperta Health's healthcare and wound care services. • Schedule, reschedule, and confirm patient appointments efficiently. • Document interactions and update patient records in electronic systems accurately. • Collaborate with internal teams including clinical and billing departments to ensure seamless patient care. • Address and resolve customer issues or escalate as necessary for timely solutions. • Maintain compliance with HIPAA and other privacy regulations. • Perform additional administrative tasks as required to support remote operations.