• Establish and lead the PMO framework, governance model, and operating structure for major aviation and infrastructure programs • Oversee integrated program controls including cost management, scheduling, risk management, and performance reporting • Direct the program’s risk management framework, including identification, quantification, mitigation, and reporting • Serve as the primary PMO representative to client executives, governance boards, and delivery partners • Lead and mentor a multidisciplinary PMO team across controls, reporting, governance, and analytics

• Lead development, integration, and management of the Program Master Schedule for multi‑billion‑dollar aviation programs. • Establish and enforce Turner & Townsend scheduling standards, procedures, and governance frameworks. • Lead schedule risk analysis, critical path evaluation, and probabilistic forecasting. • Deliver high-clarity dashboards, KPIs, and schedule performance narratives for client leadership and governance boards. • Lead and mentor a team of schedulers, analysts, and controls professionals across multiple projects.

• Lead, inspire, and grow a high-performing APJ technical support organization spanning multiple countries and time zones, including India, Southeast Asia, Australia, and Japan. • Develop and execute a regional support roadmap aligned with EDB's global strategy, customer commitments, and business growth targets. • Foster a culture of accountability, continuous improvement, inclusion, and customer-first thinking across all levels of the team. • Serve as the senior escalation point and executive voice of support for the APJ region, representing the organization to internal stakeholders and enterprise customers. • Define regional hiring plans, organizational structure, and career development pathways to attract and retain top support talent. • Oversee day-to-day support operations across APJ, ensuring high-quality, consistent service delivery in adherence to SLAs, SLOs, and customer commitments. • Define, monitor, and report on regional KPIs — including CSAT, NPS, time-to-resolution, escalation rates, and backlog health — to senior leadership. • Drive continuous improvement through data-driven analysis, process optimization, and structured operational reviews. • Champion the adoption of Generative AI, intelligent automation, and self-service tools to modernize the support experience and reduce resolution times. • Transform APJ support from a reactive function into a proactive value-creation organization that drives customer loyalty, retention, and expansion. • Build and execute team development plans that grow technical competency, leadership capability, and career progression within the APJ support organization.

• You will be the right hand of the General Manager • Ensure the business runs with discipline and every forecast is defended with evidence • Support forecasting end-to-end and partner deeply with Marketing and Sales leadership • Ensure clarity, data, and process for the GM to make well-grounded decisions • Act as the operational backbone of the commercial team supporting processes for deals • Partner with the VP of Sales to embed commercial discipline across the Sales organization • Serve as an active partner to the new VP of Sales during their onboarding and ramp • Design and maintain the commercial reporting framework for the GM