Role Description At Bloom, we are seeking an experienced and dedicated Human Resources paraprofessional to act as a Human Resources Associate on the HR Operations team. This individual serves as the main contact for the HR Operations team, responding to employee inquiries, entering data into the HRIS system, and identifying process/communication improvements. This individual also owns the onboarding process for all new hires, partnering closely with internal stakeholders to ensure compliance with applicable policies. - Manage and respond to tier one employee inquiries through the HR Operations ticketing system. - Drive and push the employee to tier zero support by managing help topics, canned responses, and knowledgebase articles in the ticketing system. - Identify opportunities and provide recommendations to improve employee communications. - Own the onboarding process for all new hires, including background checks, onboarding document completion, access issues, and password resets. - Partner with Licensing and Training teams to answer questions and provide new hire support. - Manage the offboarding process, including sending exit surveys and performing system terminations. - Update employee records in the HRIS system. - Ensure timely response related to Unemployment, Employment Verifications, and other various HR activities. - Provide excellent customer experience through effective communication and timely feedback. - Lead Seasonal Onboarding staff during high volume hiring season. - Work in a fast-paced environment and adapt to changing priorities. - Meet internal and external customer expectations; deliver upon commitments and follow through on requests. - Work collaboratively with the Human Resources Department to achieve department objectives. - Perform all other duties as assigned. Qualifications - High School Diploma required. - Associate or bachelor’s degree preferred. - 1+ years of Human Resources related experience. - 1+ years of experience with HR Information Systems software. Requirements - Proficiency with Microsoft Office programs, especially Excel and Word. - Ability to work in a fast-paced environment with changing priorities while maintaining a sense of urgency and attention to detail. - Ability to follow both written and verbal instructions to achieve the desired outcome. - Must be flexible to changing priorities. - Excellent organizational and time management skills. - Great attention to detail. - Ability to multi-task and support HR Operations and/or Talent Acquisition team. - Good interpersonal skills with the ability to work effectively independently and as part of a team. - Ability to communicate effectively and efficiently via written and verbal communication across all levels of the organization. - Ability to convey a positive and professional image to internal and external customers. Benefits - Competitive compensation. - Comprehensive health coverage. - Long-term growth opportunities. - Remote work environment. - BeBloom™, our proprietary employee training and engagement program. - Opportunities for involvement, building connections, and sharing your voice. Core Values - Put People First: Uphold and promote a people-first culture emphasizing empathy and kindness. - Be Stronger Together: Embrace a team player mentality, leveraging strengths to collaborate. - Do What’s Right: Adhere to high ethical standards and act with integrity. - Embrace a Growth Mindset: Foster a culture of continuous learning and professional development. - Drive Solutions: Share ideas and solutions that drive our mission forward.

• Align people strategies with operational goals, growth targets, and patient outcomes • Provide guidance on organizational design, team structure, and span of control • Analyze workforce data to identify trends and recommend actionable solutions • Support workforce planning efforts including headcount forecasting • Serve as the primary HR advisor on employee relations matters • Coach managers on delivering effective feedback • Lead and support performance management processes • Ensure compliance with federal, state, and local employment laws • Develop deep understanding of clinical roles and associated challenges • Support initiatives to improve retention and engagement for employees • Provide guidance on clinical-specific considerations and compliance

• Drive a high‑volume, high‑accuracy onboarding and credentialing program for medical professionals. • Focus on credentialing doctors, physician assistants, and nurse practitioners. • Manage security form submission and onboarding for 150+ personnel. • Ensure complete and compliant credential and security packets. • Deliver a clear, efficient employee experience from offer through MEPCOM submission and government ID issuance.

Role Description Owns responsibility for ensuring the optimal performance of the medical review division, continuously monitoring and analyzing performance metrics to identify opportunities for improving processes and procedures. Assists and supports Director – Medical Operations in operations and administration of contracts, overseeing the day-to-day activities of clinical teams. Communicates regularly and serves as a liaison with government agencies, regulatory bodies, and other external stakeholders to ensure transparent and compliant company programs. - Supervises teams to monitor and ensure compliance with relevant laws, regulations, and organizational policies. - Collaborates inter-departmentally to prioritize compliance efforts and address regulatory requirements. - Implements measures to mitigate potential risks to program integrity. - Ensures best practices are followed to maintain and enhance the quality of nursing activities, ensuring they meet established standards and guidelines. - Engages with governmental and law enforcement stakeholders as required. - Acts independently to assess existing nursing processes for efficiency, effectiveness, and compliance. - Collaborates with other departments, stakeholders, and external entities to ensure a comprehensive approach to program integrity and patient care. - Works closely with the Supervisor - Clinical Review’s staff to manage workload, ensuring timeliness and quality of service delivery. - Maintains accurate documentation of nursing program activities and produces regular reports on metrics related to program integrity, compliance status, and quality. - Instructs nursing staff on compliance and integrity matters, ensuring they understand and adhere to policies and procedures. Provides job-specific orientation and training as needed. - Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development. Provides job specific orientation and training when called upon. Qualifications - Minimum Bachelor's Degree required Requirements - 5 - 7 years of experience required; 8 - 11 years preferred - Current, active and non-restricted RN licensure required - Coding certification preferred Company Description Qlarant is a not-for-profit corporation that partners with public and private sectors to create high quality, safe, and efficient delivery of health care and human services programs. We have multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities. Qlarant is also a national leader in fighting fraud, waste and abuse for large organizations across the country. In addition, our Foundation provides grant opportunities to those with programs for underserved communities.