Senior Strategic Account Programme Manager
Location
DACH
Posted
3 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Senior Strategic Account Programme Manager
FAIRTIQ AG
Role Description We are looking for a Senior Strategic Account Programme Manager (80-100%) based in the DACH region or Denmark to take ownership of some of our most important customer relationships across Europe. In this role, you'll work closely with key partners in Denmark - one of FAIRTIQ's most strategic markets - and play a pivotal role in shaping the future of sustainable mobility. Your Mission: - You are the strategic partner to some of FAIRTIQ's most important customers. - Build trusted relationships with senior decision-makers. - Develop long-term account strategies. - Ensure that customer objectives and FAIRTIQ's business goals remain aligned. - Contribute to customer success, commercial growth, and FAIRTIQ's long-term strategy. - Shape how we work with our most important partners. - Contribute to the continued development of the entire team. What You'll Do: - Own and grow a portfolio of FAIRTIQ's most strategic customer accounts. - Build trusted relationships with senior stakeholders, executives, and decision-makers. - Shape the public transport experience of millions of people. - Develop and execute long-term account and growth strategies. - Identify commercial opportunities and drive customer retention, growth, and satisfaction. - Act as the strategic bridge between customers and FAIRTIQ's Product, Tech, Operations, and Markets teams. - Bring customer and market insights into strategic and product discussions. - Represent FAIRTIQ in customer meetings, industry events, and conferences. - Support the growth of the Strategic Accounts function by coaching colleagues and sharing best practices. Qualifications - Several years of experience in Strategic Account Management, Customer Success, Business Development, Consulting, Programme Management, or a comparable customer-facing role. - Experience in public transport, mobility, SaaS, or consulting within these industries. - Strong understanding of stakeholders, challenges, and commercial drivers. - Proven success managing complex enterprise and/or public-sector partnerships. - Strong commercial acumen and a track record of driving growth and business outcomes. - Experience coaching, mentoring, or developing colleagues. - Experience developing long-term customer strategies and leading strategic initiatives. - Excellent stakeholder management, communication, and relationship-building skills. - Business-fluent English; additional European languages are a plus, particularly German, French, or Danish. - Willingness to travel occasionally across Europe. Benefits - A key role with direct impact on FAIRTIQ's growth, strategy, and product evolution. - The opportunity to work with leading transport authorities and operators across Europe. - A fast-growing, international company with a proven product and ambitious goals. - A collaborative, supportive, and purpose-driven culture. - Flexible working hours, mobile office, and a work-from-anywhere policy. - Part-time options (80–100%). - Budget and support for professional development and continuous learning. - Competitive local benefits depending on your country of employment.
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