Role Description We are seeking a highly organised, systems-minded Business Systems & Operations Coordinator to work closely with the business owner and leadership team to build, document, improve, and maintain the operating systems of the business. This is not a traditional administration role. The successful candidate will help create visibility, structure, accountability, and consistency across the business through process documentation, reporting systems, workflow improvements, and operational coordination. The ideal candidate will have experience supporting a growing trades, construction, landscaping, or service-based business and understand what it takes to help a small business scale into a well-structured operation. This is more than just a VA role - We need someone who can work with limited direction, turn messy information into structure, document processes, prepare dashboards, and keep business improvement projects moving. The role will not involve any active management of people or major decision making - They will be coordinating systems, reporting, documentation, dashboards and follow-up. Responsibilities - Back Costing (Primary Focus) - Support project back-costing and profitability reporting. - Build and maintain a consistent back-costing process across every completed project. - System & Process Development - Build and maintain Standard Operating Procedures (SOPs). - Document business processes and operational workflows. - Develop and maintain process maps and operational documentation. - Create and manage company administration manuals. - Improve workflow visibility and process consistency across the business. - Support implementation of systems, automations, and operational improvements. - Reporting & Business Intelligence - Build and maintain KPI dashboards and performance reporting. - Coordinate weekly reporting cycles and action registers. - Assist management with operational data and performance visibility. - Ensure accurate reporting across key business functions. - Documentation & Knowledge Management - Organise and maintain cloud file structures and document control systems. - Manage company templates, forms, checklists, and registers. - Maintain software access registers and business documentation. - Ensure company information remains organised, accessible, and current. - Training & Team Support - Support recruitment, onboarding, and training administration. - Maintain skills matrices and training records. - Assist with development of onboarding systems and training resources. - Help ensure team members follow documented processes and procedures. - Support the creation and maintenance of role descriptions and performance frameworks. - Project Involvement & Coordination - Track business improvement initiatives and operational projects. - Prepare meeting agendas, notes, and follow-up action items. - Support accountability systems and workflow management. - Coordinate implementation of new operational systems and processes. - Assist leadership with strategic projects and operational planning. - Tools & Systems - Fergus – project management, job costing, back-costing, and operational reporting. - Xero – accounting and financial visibility. - Asana – operations management, project tracking, and task coordination. - Zapier & Airtable – CRM management, workflow automation, and business process integration. - Microsoft 365 – SharePoint, OneDrive, Excel, Teams, and document management. - Cloud-based reporting, documentation, and workflow tools. Qualifications - Previous experience supporting a growing trades, construction, landscaping, or service-based business. - Strong process documentation and SOP development skills. - Excellent organisational and administrative abilities. - Strong Excel and reporting capability. - Experience building systems, workflows, and operational processes. - High attention to detail and ability to work independently. - Comfortable managing multiple projects and priorities simultaneously. - Ability to work with light supervision while taking ownership of outcomes. Desirable - Experience with Fergus or similar job management software. - Experience supporting operational improvement projects. - Familiarity with KPI reporting and business performance dashboards. - Experience working in construction, trades, landscaping, or project-based businesses. Benefits - Play a pivotal role in helping a growing New Zealand business scale its operations. - Work directly with the owner and leadership team on meaningful business improvement initiatives. - Build systems, processes, and reporting frameworks that create lasting impact. - Enjoy a highly autonomous role where your ideas and contributions are valued. - Gain exposure to strategic planning, operational excellence, and business growth. - Develop expertise in process improvement, KPI reporting, workflow automation, and business systems. - Join a company committed to creating structure, accountability, and sustainable growth. - Work remotely during NZ business hours with a collaborative and supportive team.

Role Description Lime Technology is looking for a hands-on Head of Operations & Automation to help us strengthen the systems, workflows, and automations that support our next stage of growth. This role sits at the intersection of business operations, product and engineering coordination, AI-enabled automation, and cross-functional communication. - Designing clear intake processes for requests, projects, and cross-functional initiatives - Creating repeatable handoff systems between departments - Improving release readiness and launch coordination - Helping define ownership, next steps, blockers, and communication pathways for active projects - Supporting retrospectives and follow-through after major releases, projects, or operational changes - Creating documentation that helps a remote team operate with less reliance on verbal handoff Qualifications - 5+ years of experience in technical program management, product operations, engineering operations, business operations, automation, or a similar cross-functional role - Experience working inside a software product company - Experience working remotely - Hands-on technical ability with scripting, APIs, automations, or AI-assisted workflows - Strong written communication skills, especially in a remote environment - Ability to create clarity across multiple workstreams without adding unnecessary bureaucracy - Sound judgment about when to escalate, when to solve directly, and when to simplify - A bias toward follow-through, documentation, and closing loops - Comfort working in a small company where people wear multiple hats - Enthusiasm for joining a small team entering its next stage of growth and helping build the systems that make that growth possible Requirements - Experience building or implementing internal tools, automations, or LLM-based workflows - Technical means that you can engage credibly with product and engineering teams while also building practical internal systems yourself - Experience with some combination of: - Writing in TypeScript or Python - Working with APIs, webhooks, and system integrations - Building or prototyping AI-powered workflows using tools like Claude, OpenAI, or similar platforms - Comfort with cloud infrastructure like cloudflare workers - Reading technical documentation and translating it into working systems - Understanding software development workflows, including tickets, pull requests, QA, release cycles, and product feedback loops - Communicating technical context clearly to non-technical stakeholders Benefits - The pay range for this role is $130k - $180k per year (United States) - Annual bonus* - Annual profit sharing* - Up to 6% 401(k) match - 100% medical coverage for employees and 50% coverage for dependents - 100% dental and vision coverage for employees and dependents - 30 full days and 14 half days of Flexible Time Off*, plus 11 paid holidays - Paid parental leave for the birth, adoption, or placement of a child, available after one year of employment from the date of hire - Free access to a team mentor - Reimbursement for online or in-person professional development training - Annual home office budget* - Annual spring and fall staff offsites

• Provides advanced professional input to complex Operations Management / Finance Operations assignments/projects. • Supports and provides direction to more junior professionals. • Works autonomously, only requiring “expert” level technical support from others. • Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. • Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations / Finance Operations. • May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. • May assist in business processing, service levels and reporting. • Is responsible for preparing and reviewing key statements and document related to business operations / Finance Operations or key accounts. • May gather results and prepare reporting for distribution to clients. • Ensure that production levels and targets are achieved and effective processing controls are in place.

Role Description We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists, and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment, with plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects and think you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer. Key Responsibilities - Assist to answer customer support requests via our Jira ticketing system - Follow a planned schedule to monitor and manage live games configuration - Assist with product smoke testing and pre-production testing tasks - Take ownership of customer issues reported and see problems through to resolution - Provide prompt and accurate feedback to customers - Assist the QA (Quality Assurance) Team to verify and report bugs - Liaise with the Development Team to ensure game releases run smoothly - Conduct risk assessment for games in development - Plan and design fraud tools for high-risk games - Enhance processes and workflows as assigned, including documentation - Rotate 8-hour night shifts or other shifts, as and when required - Occasional on-call escalation duties may be required Qualifications - A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent - At least 1-3 years in an operations or technology support role - Willingness to learn and stay informed about evolving industry trends and game standards - An avid gamer and passionate about learning more about the industry - Driven and self-motivated, proactive, and able to work well within a team - Excellent problem-solving and communication skills - Comfortable working on night and other rotating shifts, as and when required