• Provides advanced professional input to complex Operations Management / Finance Operations assignments/projects. • Supports and provides direction to more junior professionals. • Works autonomously, only requiring “expert” level technical support from others. • Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. • Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations / Finance Operations. • May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. • May assist in business processing, service levels and reporting. • Is responsible for preparing and reviewing key statements and document related to business operations / Finance Operations or key accounts. • May gather results and prepare reporting for distribution to clients. • Ensure that production levels and targets are achieved and effective processing controls are in place.

Role Description We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists, and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment, with plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects and think you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer. Key Responsibilities - Assist to answer customer support requests via our Jira ticketing system - Follow a planned schedule to monitor and manage live games configuration - Assist with product smoke testing and pre-production testing tasks - Take ownership of customer issues reported and see problems through to resolution - Provide prompt and accurate feedback to customers - Assist the QA (Quality Assurance) Team to verify and report bugs - Liaise with the Development Team to ensure game releases run smoothly - Conduct risk assessment for games in development - Plan and design fraud tools for high-risk games - Enhance processes and workflows as assigned, including documentation - Rotate 8-hour night shifts or other shifts, as and when required - Occasional on-call escalation duties may be required Qualifications - A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent - At least 1-3 years in an operations or technology support role - Willingness to learn and stay informed about evolving industry trends and game standards - An avid gamer and passionate about learning more about the industry - Driven and self-motivated, proactive, and able to work well within a team - Excellent problem-solving and communication skills - Comfortable working on night and other rotating shifts, as and when required

Role Description We are seeking a Senior Director of Clinical Operations to lead the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider capacity, workforce planning, care delivery operations, and revenue realization. The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve complex operational challenges, improve performance, and build the infrastructure required to support Nema's continued growth. This role is ideal for a highly analytical operator who enjoys solving systems-level problems, building operational infrastructure, developing leaders, and driving measurable outcomes in a high-growth healthcare environment. Key Areas of Ownership - Care Delivery Operations - Own the operating model and performance of Nema's care delivery system, ensuring patient demand, provider capacity, and operational execution remain aligned as the organization scales. - Responsibilities include: - Own operational performance across the patient journey from intake through ongoing care. - Improve patient access, throughput, care continuity, and delivery efficiency. - Develop scalable operational processes that support growth while maintaining quality and patient experience. - Establish operating mechanisms that drive accountability, visibility, and continuous improvement. - Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes. - Capacity Planning & Workforce Optimization - Lead provider capacity, workforce planning, and utilization strategy across markets, licensure requirements, payer networks, and care delivery models. - Responsibilities include: - Own provider capacity strategy and utilization performance. - Partner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plans. - Develop forecasting models that align provider supply with patient demand. - Support market expansion planning and operational readiness efforts. - Ensure provider resources are deployed effectively to maximize access, utilization, and patient outcomes. - Access & Throughput Optimization - Own the operational metrics and performance drivers that influence patient access, engagement, retention, and revenue realization. - Responsibilities include: - Monitor and improve key operational metrics, including: - Time to first appointment - CE occurrence - CE-to-treatment conversion - Session occurrence - Time to sixth session - Provider utilization - Patient retention - Revenue realization - Identify bottlenecks and implement scalable solutions that improve patient flow and outcomes. - Partner with cross-functional leaders to improve conversion, retention, and care progression across the patient journey. - Operational Strategy & Analytics - Build the performance management systems, reporting infrastructure, and forecasting capabilities required to support organizational growth and executive decision-making. - Responsibilities include: - Develop KPI frameworks, dashboards, and operating reviews that drive accountability and performance. - Translate operational data into actionable recommendations for leadership. - Partner with Finance on forecasting, capacity planning, and growth planning. - Support executive decision-making through operational analysis and strategic insights. - Establish reporting and performance management systems that scale with the organization. - Continuous Improvement & Innovation - Lead operational improvement efforts that enhance efficiency, scalability, and patient experience. - Responsibilities include: - Identify opportunities to improve workflows, systems, and operational processes. - Partner with Product and Engineering to improve scheduling systems, automation, reporting, and operational tooling. - Lead operational experimentation and process improvement initiatives. - Evaluate new care delivery models and operational approaches that improve outcomes and efficiency. - Foster a culture of continuous improvement across Clinical Operations. - Leadership & Team Development - Build and lead a high-performing Clinical Operations function capable of supporting Nema's next stage of growth. - Responsibilities include: - Lead, coach, and develop managers and operational team members. - Establish clear accountability, performance expectations, and operating rhythms across the function. - Partner with executive leadership on organizational design, workforce strategy, and future operational capabilities. - Build the structure, processes, and leadership capacity needed to scale Clinical Operations effectively. - Foster strong cross-functional relationships and alignment across Operations, Clinical, Product, Finance, and Growth. Qualifications - 8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a related field. - 3+ years of experience leading managers and operational teams. - Demonstrated success building and scaling operational systems, processes, and performance management frameworks. - Strong experience with capacity planning, workforce planning, utilization management, and operational forecasting. - Experience partnering closely with clinical leaders in a healthcare environment. - Strong analytical and problem-solving skills with the ability to translate data into operational action. - Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities. - Excellent communication, influence, and executive presentation skills. - Ability to operate effectively in ambiguity and build structure in a rapidly evolving environment. - Experience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizations. - Preferred: Experience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challenges. - Demonstrated ability to translate operational concepts into repeatable systems that drive continuous improvement, scalability, and patient outcomes. Success Measures - Improved patient access and reduced time to first appointment. - Increased provider utilization and capacity efficiency. - Improved CE occurrence, conversion, session occurrence, and retention metrics. - Improved visibility into operational performance through KPI reporting and forecasting. - Successful alignment of provider capacity with patient demand and growth objectives. - Development of scalable operational systems and processes that support organizational growth. - Strong operational partnership with Clinical Leadership and cross-functional stakeholders. - Successful development of managers and operational leaders within the Clinical Operations function. Benefits - This is a full-time, exempt position with a salary range of $155,000–$185,000 annually, dependent upon experience, qualifications, and market considerations. - This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company. - Comprehensive benefits include healthcare stipend, 401(k) with matching, and stipends for work-from-home productivity and continued education. - Generous PTO and flexible work hours. - Remote-first culture with supportive team norms. - Inclusive, trauma-informed leadership. - Opportunity to grow with a fast-moving, mission-driven company.

• Own and oversee day-to-day operations across HR, finance, payroll, legal and executive support • Serve as a key thought partner to the CEO on organizational health, resource allocation, and internal operations strategy • Manage and develop a cross-functional team spanning multiple disciplines, with additional headcount to be added as the business scales • Oversee payroll operations ensuring accuracy, compliance, and a smooth employee experience • Support financial operations including budget tracking, vendor management, and internal reporting • Dig into the financials directly, from budgets and forecasts to the line-item detail, rather than relying solely on others to interpret the numbers • Own financial reporting and analysis, using the numbers to surface issues and guide decisions • Roll up your sleeves on day-to-day finance operations, staying close enough to the detail to catch what others might miss • Lead people operations, including onboarding, benefits administration, HR policy, and regulatory compliance • Manage relationships with external legal counsel, coordinating on contracts, employment matters, regulatory questions, and any litigation or risk-related issues • Collaborate with outside legal partners to ensure the business stays ahead of compliance requirements, particularly in the transportation and freight space • Manage and support executive assistants, ensuring leadership bandwidth is protected and day-to-day logistics run smoothly • Build and refine internal systems and processes that can scale alongside the company • Identify operational gaps and implement solutions before they become problems • Serve as a cross-functional escalation point for operational issues across departments • Partner with department heads to ensure their operational needs are met and resources are appropriately allocated