Dynamite Games

Role Description We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producers, game developers, artists, and designers to create and operationalize HTML5 games. We have a vibrant and fun work environment, with plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects and think you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer. Key Responsibilities - Assist to answer customer support requests via our Jira ticketing system - Follow a planned schedule to monitor and manage live games configuration - Assist with product smoke testing and pre-production testing tasks - Take ownership of customer issues reported and see problems through to resolution - Provide prompt and accurate feedback to customers - Assist the QA (Quality Assurance) Team to verify and report bugs - Liaise with the Development Team to ensure game releases run smoothly - Conduct risk assessment for games in development - Plan and design fraud tools for high-risk games - Enhance processes and workflows as assigned, including documentation - Rotate 8-hour night shifts or other shifts, as and when required - Occasional on-call escalation duties may be required Qualifications - A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent - At least 1-3 years in an operations or technology support role - Willingness to learn and stay informed about evolving industry trends and game standards - An avid gamer and passionate about learning more about the industry - Driven and self-motivated, proactive, and able to work well within a team - Excellent problem-solving and communication skills - Comfortable working on night and other rotating shifts, as and when required