Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past
Workforce Management and Planning Director
Location
Texas
Posted
19 hours ago
Salary
$130K - $182K / year
Seniority
Lead
Job Description
Workforce Management and Planning Director
Gainwell Technologies
• Build and maintain WFM models for short term and long-term planning • Build and establish operating model to build engagement between the WFM & P capability and operations • Act as strategic leader to establish and mature the WFM&P capability and scale for transactional work • Provide thought-leadership to identify and forecast workforce requirements necessary to execute strategic business plans • Work with Operations, finance, HR, transformation, and analytics to optimize resource allocations and margins • Develop and implement an overall strategic workforce planning roadmap
Job Requirements
- Ten or more years’ experience in workforce management and planning for large transaction or call operations
- 5 or more years of experience leading a workforce management function
- Proven experience developing and managing workforce models for a variety of domains in health care operations
- Experience leveraging analytics applied to models to improve workforce model precision and accuracy
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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