Role Description The New Product Coordinator oversees the end-to-end implementation of new products impacting mortgage servicing operations, ensuring seamless coordination across cross-functional teams. This role drives project execution, maintains stakeholder alignment, and ensures all initiatives are delivered on time, within scope, and in compliance with regulatory requirements while providing clear communication and status reporting throughout the process. - Lead end-to-end oversight for new product rollouts impacting mortgage servicing operations. - Partner with oversight teams to develop comprehensive project plans, including timelines, milestones, and deliverables across all phases of implementation. - Collaborate with stakeholders across Servicing, Compliance, Risk, IT, Training, and Operations to ensure alignment. - Ensure projects are delivered on time, within scope, and aligned with business objectives. - Facilitate and lead regular project meetings; deliver clear, consistent status reporting, manage stakeholder communications and present updates to executive audiences as needed. - Act as the central point of coordination between business units and technical teams. - Coordinate with Compliance and Legal teams to ensure new products adhere to regulatory requirements (e.g., CFPB, investor guidelines, GSE requirements). - Apply strong problem-solving skills to resolve cross-functional challenges and negotiate effective solutions among project stakeholders. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - Proven experience managing complex, cross-functional initiatives. - 3-5 years of experience in mortgage servicing and 1-3 years experience leading projects. - Excellent organizational, communication, and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced environment. - Ability to manage and direct multiple project/new products concurrently. - Ability to convey the project task and operational need as a priority. - Experience leading and motivating large, complex, and cross-organizational teams. - Ability to work independently with minimal supervision. - Has a proven record of delivering projects and results according to plan. Requirements - Bachelor’s degree in Business Administration, Finance or related field. - Familiarity with regulatory and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, CFPB). - Ability to lead and guide direction when dealing with many personalities. - Proficiency with project management tools, such as Microsoft Office, Sharepoint, and time tracking tools. - Familiarity utilizing project management methodologies and best practices. Benefits - Optional medical, dental, vision, life, and disability insurance. - Paid holidays, vacation, and sick leave. - Fidelity National Financial matching 401(k) and employee stock purchase plans. - Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. - Programs that celebrate achievements and milestones. - Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range $52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Role Description At Skylight, product managers are responsible for strategy, planning, execution, stakeholder management, and team health. Product managers partner with researchers, designers, engineers, client stakeholders, and others to inform their product decisions. At a high level, it’s the product manager’s job to figure out what to build next and why. Skylight is supporting the Centers for Medicare & Medicaid Services (CMS) in providing technical assistance to states as they meet new Medicaid community engagement requirements. States must implement and comply with the new requirements under H.R. 1 by January 1, 2027. On this engagement, you’ll help states get there ahead of that deadline. This isn’t traditional digital-product management — your day-to-day is coordinating across many stakeholders, leading discovery, gathering requirements, and scoping work so it fits each state’s needs and constraints. You’ll operate as a self-starter in an ambiguous, fast-moving space: setting priorities, rolling up your sleeves, and driving real outcomes and deliverables rather than waiting for a defined backlog. Throughout, you’ll keep CMS and state partners aligned on what matters most and what comes next. What to know going in: - You’ll be helping states get compliant rather than shipping a single product of your own. - The work is tied to a hard compliance deadline, so priorities can shift quickly, and the space is genuinely ambiguous. - It’s a strong fit for someone who’s comfortable defining the path as they go and working across organizational lines to make things happen. What you’ll do: - Coordinate across CMS and multiple state stakeholders to align on goals, constraints, and what each state needs to reach compliance. - Lead discovery, requirements gathering, and scoping in an ambiguous space, turning unclear starting points into prioritized, actionable plans. - Translate needs from users and government partners into a strategy, including vision, objectives, and measures of success. - Facilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectives. - Work in close partnership with federal and state government teams to transfer digital skills and product knowledge over the course of the project. - Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future. Qualifications - Understand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learning. - Can develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteria. - Understand how to engage in the process of human-centered design in order to better inform product direction. - Ability to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things done. - Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams. - Understand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practice. - Experience coordinating across multiple stakeholders and leading discovery, requirements gathering, and scoping — especially in ambiguous or fast-changing environments. - Experience working on cross-functional teams (product, design, engineering, ops) in iterative delivery. - A mindset and work approach that aligns with our core values. Requirements - Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. - All work must be conducted within the U.S., excluding U.S. territories. - This contract requires U.S. citizenship to be eligible for employment. - As a government contractor, you may be required to obtain a public trust or security clearance. - You must complete a company background check successfully. Benefits - Medical insurance, dental insurance, vision insurance. - Short-term and long-term disability insurance. - Life and AD&D insurance. - Dependent care FSA, healthcare FSA, health savings account. - Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period. - Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays. - Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents. - Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options. - Business development / sales bonuses. - Referral bonuses. - Annual $2000 allowance for professional development. - Annual $750 allowance for tech-related purchases. - Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more). - Dollar-for-dollar charity donation matching, up to $500 per year. - Flexible, remote-friendly work environment. - An environment that empowers you to unleash your superpowers for public good.

Role Description CivicActions is looking for a Senior Product Manager who can translate product vision into prioritized deliverables focused on impact & outcomes. In this role, you will be responsible for serving as the lead storyteller and managing the end-to-end success of digital products that integrate the needs of people using government software with our client stakeholder goals. - Relationship & Trust Building: - Build strong relationships with the project team, clients, and everyone within the product management practice area. - Create trust and guide decision-making. - Act as a confident consultant to guide clients toward evidence-based, human-centered product decisions. - Cross-Functional Collaboration: - Work and collaborate with an agile team of engineers, designers, quality assurance, accessibility, and business stakeholders. - Capture and translate needs into deliverables. - Facilitation & Alignment: - Facilitate client meetings to understand product users, priorities, product principles, and features. - Gather feedback and buy-in from clients. - Drive consensus when handed vague feedback or rigid, top-down mandates. - Unified Roadmapping: - Make decisions about priorities, complexity, user needs, business value, and timelines. - Define and maintain a single source of truth product roadmap that integrates both UX discovery and engineering execution. - Backlog & Sprint Hygiene: - Own the product backlog, ensuring it aligns with the scope and vision outlined in the product roadmap. - Practice & Culture Champion: - Be a champion of the user experience. - Cultivate a collaborative, mission-driven team culture. Qualifications - Must pass a federal background check. - Nine (9) years of experience in roadmapping and shipping successful digital products in an agile environment. - Bachelor degree or equivalent of four (4) additional years of digital services experience. - Certification in Product Management with a focus on IT, Agile, or similar. - Experience managing communications and expectations between a high-performing team and multiple client stakeholders. - Experience with the end-to-end operational process of guiding a product or service throughout its entire product life cycle. - Demonstrated ability to communicate and operationalize best practices while developing products and services. - Experience with Agile. Requirements - Must pass a federal background check. - Residency Requirement: Current U.S. resident and have lived here for 3 out of the past 5 years. - Location: Fully remote team based in the United States with a dedicated workspace and reliable high-speed internet. Benefits - Fully remote work (always). - Comprehensive medical, dental, vision, life, and disability coverage for employees, with company contributions toward dependent coverage. - 401(k) with a 3% company contribution. - Flexible time off policy. - 12 weeks paid parental leave. - Annual professional development stipend, $1,200. - Annual technology stipend, $820. - Employee growth plans, appreciation programs, and company summits to support connection and career development.

Role Description Sprezzatura is seeking an experienced Product Lead to support the Department of Veterans Affairs (VA) Office of the Chief Technology Officer (OCTO) in advancing the VA Design System and VA Forms Library. This role will lead product strategy, backlog management, stakeholder engagement, and cross-functional coordination to ensure delivery of consistent, accessible, scalable, and user-centered digital experiences for Veterans and their families. The Product Lead will serve as the bridge between VA stakeholders, design, engineering, accessibility, and operations teams to translate priorities into actionable delivery plans, drive modernization initiatives, and improve platform adoption and satisfaction across Veteran-facing digital services. Responsibilities - Product Planning & Delivery Support: - Support execution of VA-prioritized backlog items for the VA Design System and VA Forms Library. - Facilitate backlog refinement, requirements clarification, and work item planning in coordination with VA stakeholders and delivery teams. - Support planning and refinement activities that inform Agile delivery execution. - Coordinate execution activities across cross-functional teams to support timely delivery of approved work. - Support requirements definition, solution planning, and delivery coordination for product enhancements and modernization efforts. - Stakeholder Coordination & Governance Support: - Coordinate with VA Product Owners, OCTO stakeholders, Veteran-Facing Services teams, designers, engineers, accessibility specialists, and platform teams to support delivery objectives. - Support prioritization discussions, backlog reviews, governance activities, and product planning sessions based on VA direction. - Manage intake and coordination of experimental requests, component enhancements, pattern improvements, and platform support needs. - Support efforts to improve governance guidance, reduce recurring staging review issues, and improve design and implementation consistency. - Communicate delivery progress, risks, dependencies, blockers, and status updates to leadership and stakeholders. - User Experience, Accessibility & Platform Improvement: - Support initiatives that improve consistency, usability, accessibility, and scalability across VA digital platforms. - Coordinate efforts to address prioritized user experience and accessibility issues. - Support efforts to identify and close design gaps through stakeholder collaboration, research-informed planning, and solution refinement. - Partner with cross-functional teams to improve adoption and reuse of design system components, patterns, templates, and design tokens. - Support initiatives aimed at improving platform satisfaction, developer efficiency, and overall product usability. - Operational Sustainment & Forms Support: - Support operational sustainment and enhancement activities for Design System and Forms Library capabilities. - Coordinate issue triage, work prioritization, and execution planning for support and sustainment activities. - Support online forms modernization efforts, including alignment of digitized forms with authoritative source systems and evolving VA priorities. - Coordinate knowledge transfer, documentation, continuity planning, and transition support activities as directed. - Support change communication activities related to product updates impacting VFS teams, platform teams, and OCTO stakeholders. - Reporting & Continuous Improvement: - Support monthly health reporting, status reporting, and progress communications aligned to contractual deliverables. - Analyze stakeholder feedback, satisfaction survey findings, operational trends, and delivery insights to inform improvement recommendations. - Identify opportunities to improve delivery efficiency, stakeholder experience, and product support processes. - Support risk identification, dependency tracking, issue escalation, and mitigation planning. Qualifications - Bachelor’s Degree in Engineering, Information Systems, Computer Science, Product Management, Human-Centered Design, or related scientific/technical discipline required. - Degree substitution: 8 years of additional relevant experience may substitute for education. - Minimum 8 years of relevant professional experience supporting digital product delivery, platform modernization, enterprise application support, or product/program coordination. - Minimum 5 years supporting product planning, backlog management, stakeholder coordination, or Agile delivery execution. - Experience working across cross-functional technical, design, accessibility, and business stakeholder teams. - Experience supporting enterprise digital platforms, shared technology services, or large-scale application ecosystems. - Experience supporting requirements gathering, backlog refinement, prioritization support, and delivery coordination. - Strong written and verbal communication skills, including executive-level stakeholder communication. - Demonstrated ability to manage competing priorities in a fast-paced delivery environment. Preferred Qualifications - Experience supporting VA or other federal civilian agencies. - Familiarity with VA.gov platform operations, DevSecOps, SRE practices, cloud environments, or digital services delivery. - Experience supporting organizational transitions, onboarding efforts, or knowledge transfer initiatives. - Experience coordinating across product, engineering, operations, and executive leadership teams in highly visible environments. Working Conditions - Standard business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. - Must have reliable internet service that allows for effective telecommuting. - Periodic travel may be required based on program needs and customer requirements. Benefits - Medical, Dental, and Vision. - Health Saving Account (when enrolled in eligible plan) with Company contribution. - Company paid Life, Accidental Death, Short-term & Long-term Disability. - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance. - Voluntary Medical & Dependent Care Flexible Spending Accounts. - Accrued Paid Time Off & Company Paid Holidays. - 401(k) Retirement Plan with Company match. Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.