Role Description The Leisure Operations Support role provides customer service and full administrative support for all operational processes involved in selling travel for our leisure advisors. This position is 100% Remote. As a member of the North American support team, you will need a strong GDS background with at least 5 years GDS experience (Sabre required, Additional GDS helpful) is needed for a leisure support hybrid role. We are looking for someone with proven GDS and invoicing skills to work with leisure agents and Independent Contractors. Expedition Expectations - Work closely with both the Advisor support and Air teams in both US and Canada - Respond to written requests in timely fashion - Issue domestic and international tickets for leisure agents/ICs - Issue group space, individual reservations, exchanges and partial refunds as needed - Look for lowest fares and research airline contracts for negotiated commissions - Coordinate seat assignments - Resolve issues with invalid invoices in GDS/assist with new invoice requests in Sabre - Assist with tracking commission Qualifications - 5+ years GDS /Travel Agency experience (GDS: Sabre required) - Ability to thrive in a fast-paced, team environment - Proficiency in Microsoft Office Software - GDS Experience with Sabre required and alternate GDS (Apollo/Amadeus/Wspan) a plus - Demonstrated professional customer service skills - Attention to Detail - Pragmatic and self-disciplined - Capability of maintaining a favorable company image when interfacing with outside sources - Proven pursuit of learning and self-development - Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company - Ability to demonstrate personal and organizational integrity - Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility - Effective oral and written communications skills - Organizational skills that result in high productivity Benefits - Medical, Dental, and Vision benefits - Employee rewards and recognitions program - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com . Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Role Description The Credit Operations Associate role is responsible for providing operational support and monitoring of Kiva’s lending partners across 80+ countries. This role drives operational excellence, partner satisfaction, and compliance by supporting daily operations, maintaining high-quality partner-facing processes, and ensuring partner satisfaction at all times. This role is ideal for someone detail-oriented, collaborative, and eager to learn in a mission-driven, global environment. At this time, we can only consider applicants with authorization to work in Colombia, on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship. Key Responsibilities - Partner Support: - Manage the partner support queue in Salesforce, providing timely and high-quality responses. - Support partner engagement through surveys, newsletters, and webinars to enhance partner experience and communication. - Maintain and update partner-facing resources, including the Partner Help Center. - Investigate and troubleshoot system issues; document findings and file bug tickets with the Engineering team when needed. - Support ad hoc translation requests and documentation needs. - Provide training and support to partners as needed. - Partner Monitoring and Compliance: - Review loans for potential policy violations and work with Lending Partners to resolve issues. - Conduct operational audits to ensure accuracy of the partner-submitted data on Kiva’s platform. - Perform monthly repayment reporting review and communicate with partners to confirm data accuracy. - Review and process default exemption requests sent by the partners. - Cross-Functional Collaboration & Projects: - Partner closely with Relationship Managers to support lending partners, ensuring alignment on partner communications, issue resolution, and overall partner health. - Collaborate with cross-functional teams to resolve issues and improve processes. - Contribute to process improvements by identifying inefficiencies and suggesting practical solutions. Qualifications - Highly organized with the ability to manage time effectively, prioritize competing tasks, and meet deadlines. - Strong analytical and data-driven mindset, with the ability to use data to inform decisions and solve problems. - Structured thinker who can troubleshoot systems, improve processes, and handle both detailed and high-level work. - Experience in customer service or partner support, with a focus on delivering high-quality service. - Excellent communication skills, with the ability to capture detailed processes and communicate them in an accessible manner to a range of audiences. - High attention to detail and a process-oriented approach to work. - Comfort with Salesforce, Looker, Excel, and Google Workspace. Ability to quickly learn new tools and systems. - Advanced proficiency in Spanish and English. - Proficiency in French (bonus). Benefits - A work-from-home position; final candidate must be authorized to work in Colombia. - An opportunity to improve real lives, solve hard problems, and change the world. - Friendly, supportive, and adventurous environment with a team of engaged colleagues. - A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva. - Opportunities to connect with and learn from colleagues and partners around the world. - We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home. - A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. - We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

• Serve as the strategic architect of commercial revenue operations, integrating processes across Sales, Marketing, Finance, and Customer Success to optimize the full commercial lifecycle. • Lead commercial planning cycles including comp plans, quota setting methodology, territory design, and commercial coverage modeling. • Identify and evaluate new market opportunities, channel strategies, and go-to-market models in partnership with the SVP of Sales and executive leadership team. • Drive commercial policy development including pricing governance, discount authorization frameworks, and deal approval hierarchies. • Own Prescott's Med's pricing strategy and governance framework, including list price architecture, contract pricing tiers, and GPO/IDN pricing models. • Lead the Deal Desk function, providing senior-level guidance and approval on complex, strategic, or non-standard commercial arrangements. • Establish and maintain competitive pricing benchmarks and margin analysis to support profitable growth decisions. • Partner with Finance to develop ROI models and commercial investment analyses that inform executive go/no-go decisions on strategic deals. • Develop and enforce commercial contracting standards, ensuring consistency, compliance, and speed across all customer-facing agreements. • Architect and oversee Prescott's Med's commercial data and analytics infrastructure, including CRM ecosystem, data warehouse integrations, and business intelligence platforms. • Design and deliver board-level dashboards, executive business reviews (QBRs), and commercial performance reports that synthesize market, revenue, and operational data. • Lead the development of advanced forecasting methodologies, pipeline analytics, and predictive modeling to enable proactive commercial decision-making. • Serve as the organization's principal authority on commercial data integrity, governance, and reporting standards. • Translate complex data sets into actionable strategic insights and executive recommendations for the SVP of Sales and senior leadership team. • Provide strategic ownership and governance of the CRM ecosystem (e.g., Salesforce), ensuring it is architected to support enterprise-scale commercial operations. • Oversee vendor and technology partner relationships for commercial systems, including selection, contract negotiation, and performance management. • Drive standardization and continuous improvement of core commercial processes—including contracting, opportunity management, revenue recognition readiness, and compliance workflows. • Partner with IT and Finance to ensure commercial systems integrations meet regulatory, privacy, and data security requirements relevant to medical device or life sciences environments. • Act as a senior thought partner to the SVP of Sales and executive team on commercial transformation initiatives, organizational design, and capability building. • Lead cross-functional commercial operations projects, including M&A integration support, new product launch readiness, and commercial expansion into new markets or geographies. • Build and mentor a high-performing Commercial Operations team, developing talent pipelines and establishing a culture of analytical rigor and operational excellence. • Champion change management initiatives related to commercial process transformation, system implementation, and organizational alignment. • Represent Commercial Operations in cross-departmental executive forums and serve as a key liaison to the Board of Directors on commercial performance matters.

• Support commercial planning processes including quota setup, territory assignments, and sales coverage analysis. • Assist with compensation plan administration by preparing data, tracking performance, and supporting reporting needs. • Help document and reinforce established commercial policies, workflows, and expectations. • Provide operational support to inside sales and commercial support (CSS) teams by helping clarify processes, handoffs, and reporting requirements. • Prepare pricing, margin, and deal analysis under existing pricing and discount guidelines. • Support deal desk workflows by coordinating deal submissions, preparing analyses, and tracking approvals. • Maintain pricing reference materials, deal templates, and supporting documentation. • Partner with Finance and Sales to support review of non-standard deals requiring approval. • Produce recurring sales, pipeline, and revenue reports for sales leadership. • Build and maintain dashboards within CRM and reporting tools to track pipeline health, bookings, and sales activity. • Support forecasting processes by compiling data, updating forecasts, and analyzing variances. • Translate data into clear summaries and insights for sales leaders and internal stakeholders. • Serve as a day-to-day operational administrator for the CRM system (e.g., Salesforce), focused on reporting, user support, and data hygiene. • Monitor data quality and ensure consistent use of CRM processes by sales teams. • Partner with IT or external vendors to support minor system enhancements and issue resolution. • Assist with documentation of standard opportunity management and reporting processes. • Work closely with Sales, Finance, Marketing, and Operations to meet ongoing commercial reporting and operational needs. • Support commercial operations projects such as reporting enhancements, process updates, and new tool adoption. • Identify opportunities to improve efficiency, data quality, and reporting clarity. • Participate in change management activities by supporting communication and training related to commercial processes.