Role Description Guidacent is seeking a Functional Implementation Specialist to help our public sector client with a migration to Epic. The Functional Implementation Specialist supports the design, build, and optimization of Epic workflows across clinical and operational domains. - Gather and analyze clinical and operational requirements - Configure Epic modules (e.g., Ambulatory, Inpatient, Orders, ClinDoc, Cadence) - Design and optimize clinical workflows, order sets, and documentation templates - Collaborate with clinicians and SMEs to align workflows to best practices - Support testing (unit, integration, UAT) and go-live readiness - Assist with workflow standardization across agencies Qualifications - Epic certification in relevant modules - Experience supporting Epic build and workflow design - Strong understanding of healthcare operations and clinical workflows Benefits - Work with experienced consultants on meaningful, high-visibility and high-impact projects. - Flexible remote work culture. - Collaborative environment focused on client success and personal growth.

Role Description As an Implementation Specialist, you will play a critical role in the successful delivery and adoption of Datacor software solutions. You will work directly with customers and internal Delivery Managers to configure, test, train, troubleshoot, and support customers through implementation and go-live. This is a remote position that requires periodic travel to customer sites. The ideal candidate brings 3–5 years of real-world ERP experience—either as an end user, an implementer, or both—and thrives in a customer-facing, problem-solving environment. - Provide implementation services related to the installation, configuration, testing, training, and go-live support of Datacor ERP software at customer sites and remotely. - Work closely with Delivery Managers to execute project plans, meet milestones, and ensure smooth customer experience throughout the implementation lifecycle. - Meet with customers to analyze business processes and consult on best practices, system configuration, and process optimization using Datacor software. - Deliver end-user and administrator training, including system navigation, workflows, and day-to-day operational use. - Troubleshoot configuration, process, and data-related issues, providing timely resolution and clear communication to customers. - Support customers during cutover and go-live, including hypercare support as needed to ensure successful adoption. - Develop and maintain training documentation, user guides, and internal knowledge base materials to support continuous improvement. - Contribute to methodology improvements by sharing implementation insights, lessons learned, and best practices with the broader delivery team. - Manage multiple tasks and customer engagements simultaneously while completing administrative responsibilities such as time entry, status updates, and recap documentation accurately and on time. Qualifications - 3–5 years of real-world ERP experience, either as an ERP user, and/or as an ERP implementation consultant. - Experience with Datacor ERP is highly desired but not required. - Bachelor’s degree in business administration, accounting, finance, computer science, or a related field, or equivalent relevant work experience. - Strong understanding of business processes in areas such as accounting, operations, inventory, manufacturing, or distribution. - Excellent verbal, written, and presentation skills, with the ability to explain complex concepts clearly to diverse audiences. - Strong analytical, problem-solving, and troubleshooting skills. - Proven ability to manage time effectively and work independently in a remote environment. - Comfortable working directly with customers in a consultative, service-oriented role. - Working knowledge of data concepts and databases, including basic SQL concepts, is a plus. - Willingness and ability to travel to customer sites as required. Benefits - Work with a collaborative delivery team supporting impactful, real-world manufacturing solutions. - Gain exposure to complex ERP implementations across diverse industries. - Grow your ERP expertise while helping customers succeed from implementation through go-live and beyond. EOE Statement Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Use of AI During Interviews At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We're interested in hearing your experience, your approach, and how you think through challenges.

Role Description We are building a tiered servicing model from scratch. The work spans self-serve content, BPO training material creation, onboarding and enablement, and escalation design into our internal team. The timeline is tight and we need someone with support BPO implementation experience to help us move quickly. This role exists to bring additional execution capacity and strategic input to BPO implementation. Our CX Director will lead the workstream. You execute alongside them and bring direct, hands-on BPO launch experience to the engagement. The role is fractional because the upfront build is significant and time-constrained. Possibility for extension or full-time conversion beyond October. What You'll Do - Build step-by-step process guides, develop and deliver agent training, and map escalation pathways with the BPO team. - Design and deliver training for a client’s customer support team so they can handle account-level issues and escalate correctly. - Define how a traveler issue moves from the customer to the BPO to our internal team, including trigger criteria, handoff protocols, SLAs, and after-hours coverage. - Build or oversee self-serve content inside the customer portal covering account-level and travel-specific topics. - Identify failure scenarios before go-live and QA the process guide and BPO response against them, including flight disruptions, refund edge cases, and system outages. - Own the pre-launch checklist and confirm readiness across Tiers 1 through 4, including BPO staffing, contact channels, and internal on-call rotation. - Document the full implementation as we go so it becomes repeatable for future accounts. - Establish ticket lifecycle flows in HubSpot and ensure the BPO team is trained on our internal tooling alongside the operational SOPs. Qualifications - Has owned implementation for a support BPO end-to-end before, including building the process guide, running the training, and signing off on go-live. - Has designed and delivered agent training for a new product or channel launch, including assessments or readiness checks before go-live. - Has built SOP and escalation frameworks from scratch, not just maintained existing ones. - Can operate with autonomy on a tight deadline, identifying what is on the critical path, communicating a clear plan, and not waiting for perfect conditions. Nice to Have - Background in travel (OTA, airline, TMC, hotel chain, or travel startup) where support is real-time and high-stakes.

• Build and ship custom automations using Make.com and AI models (Claude/Claude Code) to streamline high-impact workflows. • Audit existing manual processes across paid media, reporting, and creative to identify automation opportunities. • Develop internal tools and lightweight apps that improve team speed and data accuracy. • Integrate data across platforms including Shopify, Google Ads, Meta, and Looker Studio via APIs and webhooks. • Document all new systems and lead internal training to ensure 100% adoption and usage. • Proactively research and recommend emerging AI tools to keep the team at the cutting edge of productivity.