Role Description - Initiate communication with customers via phone or email regarding past-due invoices. - Evaluate financial situations to establish realistic, mutually agreed-upon repayment schedules or settlements. - Research aged items to identify process issues and provide recommendations to management. - Identify bankruptcy and business closures for bad debt write-off review. - Answer follow-up questions from customers and provide support upon request. - Recommend further legal action or additional strategies if standard collection attempts fail. - Maintain detailed records of all customer interactions, payment arrangements, and account statuses. - Identify opportunities for policy/process improvements and internal control enhancements to support ongoing business growth and maximize AR turnover. Qualifications - 2+ years of experience in accounts receivable collections. - Understanding of core accounts receivable and accounting principles. - Strong attention to detail with ability to analyze information. - Flexible and responsive to changing business needs. - Reliable and able to work with minimal supervision and under general direction. - Good communication skills both internal and external with ability to manage customer relationships. - Proficient in Microsoft Excel and data entry. Benefits - Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. - Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings. EEO Statement isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Disability Accommodation Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

Role Description The Accounts Receivable Manager is responsible for overseeing and managing the full accounts receivable function, including the hands-on processing of all A/R transactions. This includes cash receipts, collections, invoicing, credit limit management, account holds, and other customer-related financial activities. The ideal candidate will be based in Fort Worth, TX; however, remote candidates within the United States will be considered. - Generate and distribute customer invoices accurately and timely. - Apply customer payments received through checks, ACHs, wire transfers, credit cards, and other payment methods. - Monitor AR aging and proactively follow up with customers for collections on overdue accounts. - Place overdue customers on credit hold and review release requests for creditworthiness, payment history, etc. - Conduct commercial credit evaluations and establish new customer accounts in accordance with company credit policies. - Review customer credit limits annually as well as on-going to determine if a permanent or temporary increase is needed. - Investigate and resolve billing discrepancies, payment disputes, deductions, and short payments. - Reconcile customer accounts and prepare account statements as needed. - Maintain accurate customer records, credit information, and supporting documentation. - Process credit memos and adjustments in accordance with company policies. - Enter Return Material Authorization (RMA) requests into workflow system to obtain required approvals, review for appropriateness, and process any related returns and credit memos. - Collaborate with Sales, Operations, and other departments to resolve customer payment issues. - Prepare weekly and monthly AR and collections reports and discuss with Sales team. - Review price list deviation requests for appropriateness and to ensure all required approvals are obtained. - Assist with month-end close activities, including account reconciliations and aging analyses. - Support annual audits by providing requested schedules and documentation. - Ensure compliance with internal controls, accounting policies, and company procedures. - Identify opportunities to improve collections processes and increase efficiency. - Oversee shared services resources supporting cash application and collections efforts. - Perform additional projects, duties or assignments as directed by management. Qualifications - Associate’s degree in accounting, Finance, Business Administration, or related field preferred. - 2-5+ years of accounts receivable, collections, or general accounting experience preferred. - Experience in a manufacturing, distribution, or multi-location environment is a plus. - Equivalent combination of education and experience may be considered. - Proficient in Microsoft Office products and ERP systems. - Strong understanding of AR processes and collections practices. - Ability to work independently and as part of a team. - Strong problem-solving skills, work ethic, and self-driven. - Strong verbal and written communication skills. - Detail oriented and highly organized. - Ability to multi-task, work under pressure, and meet deadlines required. Requirements - Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. Company Description For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets.

Role Description The Supervisor, Accounts Receivable will support the Manager (or above), Accounts Receivable in the development of department team members. The Supervisor will be responsible for assisting the Accounts Receivable Specialists with problematic claims and questions regarding processes, as well as assignments of work and meeting all KPI/SLAs for their assigned clients. The Supervisor will be responsible for implementing short- and long-term plans and objectives to improve revenue and denial trends. This includes working with insurance companies or government payers to identify reasons for unpaid or denied claims, as well as peers in other departments like Coding, Billing and Revenue Integrity. This position will have oversight of all Human Resource functions for their team, including but not limited to hiring, terminations and performance management. Essential Job Functions - Supervises the daily workflow of the department, monitoring progress to identify trends in denied payments by insurance companies, determining trends in unpaid claims and remediation solutions. - Reviews Leadership No Touch Report if available to ensure all high dollar accounts are reviewed monthly. - Conducts team huddles to efficiently cover new or evolving training focuses to encourage and develop team members, including sharing identified trends and solutions on unpaid and denied claims. - Leads Team DIBS meetings and provides recap to team and leaders. - Ensures adherence to the departmental budget, including overtime. Prepares monthly reports as requested. - Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization. - Ensures all team members meet productivity and quality standards. Meets with all associates 1:1 monthly to review current performance. - Maintains and communicates any associate behavior, performance and attendance issues that may constitute a verbal or a correction action and/or performance improvement plan. - Ensures timely completion and documents conversations in Workday. - Reviews assigned associate's time management and approves timecards for payroll processing in a timely manner. - Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. - Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved. Qualifications - 4-year college degree. - 1-3 years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred. - Knowledge of claims review and analysis. - Working knowledge of revenue cycle. - Experience working the DDE Medicare system and using payer websites to investigate claim statuses. - Working knowledge of medical terminology and/or insurance claim terminology. - Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements. Requirements - CRCR, either upon hire or within 9 months of hire (or other approved job relevant certification, as approved by SVP of department). - 1 to 3 years of experience. - Bachelor's Degree or Equivalent Experience. Benefits - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement

Role Description This position is responsible for managing accounts receivable related to denied claims to ensure the financial viability of the WVU Medicine hospitals. This includes but is not limited to: - Denial investigation - Follow-up with insurance companies, billing, auditors, and clinics/hospital departments - Non-clinical appeal writing - Accurate and timely account adjustments - Ensuring compliance with all federal, state, third-party billing regulations and contract agreements Employs excellent customer service, oral and written communication skills. Works with leadership and other team members to achieve best in class revenue cycle processes. Qualifications - High School diploma or equivalent - One (1) year of training in medical billing, coding, insurance processing, or other related experience Requirements - Associate degree in related field (preferred) - Knowledge and experience with EPIC medical billing (preferred) - Experience with Microsoft Excel/Word (preferred) - Experience with hospital billing (preferred) Core Duties and Responsibilities - Accurately triage and route claims to work queues by maintaining a working knowledge of system hospital/clinic departments, procedures, and payer appeal processes and deadlines - Follow up with third party payers to clarify payment remit issues, ensure timely appeal receipt/process/resolution; adheres to appropriate procedures and timelines and escalate payer behavior issues to management - Utilizes payer portals and payer websites to verify appeal status and conduct account follow-up, contacting payers by telephone when needed - Composes administrative, non-clinical appeals as directed by leadership. Organizes and manages appeal letter submissions via mail or other portals - Develops and maintains working knowledge of all federal, state, and local regulations pertaining to hospital billing compliance regulations - Maintains work queue volumes and productivity within established standards. Adhere to timely filing guidelines for work queue prioritization - Post adjustments as directed or by following department SOP, ensuring accurate and timely processing, and validating based on contract pricing/payer models - Manages and distributes incoming mail in an accurate and timely manner; includes Epic documentation, logging incoming correspondence, uploading to document warehouse and routing mis-directed mail; processes outgoing certified mail - Communicates problems hindering workflow to management in a timely manner; provides suggestions to increase workflow efficiency - Participates in educational programs to meet mandatory requirements and identified needs regarding job and personal growth - Attends department meetings, teleconferences, and webinars as necessary or directed - Provides excellent customer service to patients, employees, vendors, and auditors - Utilizes Microsoft Office or other applications as needed to complete job functions, specific reporting, or project management Physical Requirements - Manual dexterity used in operating standard office equipment - Prolonged periods of sitting - May be required to walk to various areas throughout the department or medical complex, which may require the use of stairs and/or elevators Working Environment - Business Environment Skills and Abilities - Basic computer knowledge and ability to operate standard office software - Knowledge of medical terminology preferred - Prior experience with Microsoft Office Suite software applications, including, but not limited to, Word, Excel, Access, Power Point, and Outlook is preferred - Good verbal and writing skills - Basic mathematical skills - Excellent telephone skills - Ability to type at least 35 WPM preferred Additional Job Description - Scheduled Weekly Hours: 40 - Shift: Exempt/Non-Exempt - United States of America (Non-Exempt) - Company: SYSTEM West Virginia University Health System - Cost Center: 661 SYSTEM Clinical Denial Management