• Define and drive a multi-year strategy and roadmap for Storefront Platform theming and merchandising tools. • Lead customer discovery with major retailers; translate brand and merchandising requirements into scalable platform capabilities. • Own end-to-end execution across 5+ teams: write PRDs, prioritize backlogs, sequence launches. • Partner with Design to evolve a storefront design system and tools. • Serve as the point person for executive and cross-functional communication.

• Execute what needs to be built and why it needs to be built for roadmap planning purposes across customer-facing platforms, backend systems, CRM tools, and risk management systems in alignment with company priorities and executive direction. • Partner closely with engineering leadership, technical program management, operations, and executive stakeholders to align on priorities, business requirements, and execution planning. • Drive product discovery, requirement gathering, workflow design, and feature definition across multiple departments and business functions. • Translate complex operational, trading, and business requirements into clear product specifications, business logic, and development priorities. • Contribute to prioritization discussions across product initiatives by balancing business impact, scalability, operational efficiency, customer experience, and technical considerations. • Improve internal processes and platform workflows through automation opportunities, tooling improvements, and system enhancements. • Work closely with support, compliance, finance, and trading operations teams to identify operational pain points, inefficiencies, and product improvement opportunities. • Participate in sprint planning, product planning discussions, release coordination, and stakeholder communication to ensure alignment between business objectives and development efforts. • Define and monitor KPIs, platform usage metrics, operational performance indicators, and customer experience metrics to support product decision-making. • Collaborate with BI and analytics teams to improve reporting visibility, operational insights, and data-driven decision-making capabilities. • Conduct ongoing competitor and industry research across prop trading, brokerage, fintech, and trading technology markets to identify product gaps, opportunities, and emerging trends. • Monitor competitor platforms, features, pricing models, user experience, and operational workflows to help inform product recommendations and strategic direction. • Participate in both short-term and long-term product roadmap planning aligned with business priorities, operational efficiency, platform scalability, and customer experience goals. • Continuously evaluate and recommend roadmap adjustments based on company objectives, customer feedback, analytics, operational needs, and market developments. • Work closely with executive leadership and the CTO to help define what should be built and why, while partnering with the technical program management and engineering teams on execution planning and delivery coordination.

• Partner with product and engineering leadership to scope new features and translate requirements into clear stories, acceptance criteria, and deliverables. • Maintain the backlog so issues are groomed, correctly labeled, prioritized, and ready for engineering pickup. • Own quality and compliance documentation, including design reviews, traceability matrices, risk analyses, and QSR artifacts. • Coordinate and execute QA and UAT, including testing features, logging bugs, verifying fixes, and confirming release readiness. • Triage incoming bug reports and clinical feedback from sales, customer success, and end users. • Keep project dashboards up to date and maintain visibility into feature status, blockers, timelines, and upcoming releases. • Track progress across active engineering work from scoping through delivery, flagging blockers early and helping ensure work ships on schedule.

Lead Product Experience Strategist Location: Charlotte, North Carolina, NC Full Time Manager/Supervisor Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for an experienced a Lead Product Experience Strategist who will be responsible for improving product decision quality before development begins. This role ensures that product direction is grounded in real-world, end-to-end operational workflows (people, process, and systems) to drive measurable business value and clear differentiation. Location: 3 Days Hybrid in Charlotte, North Carolina, United States This position is open to full-time, offering excellent benefits and strong professional growth opportunities. Key Responsibilities - Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds - Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation - Influence decisions on what to build, modify, defer, or stop prior to development - Define future-state workflows and experience direction to improve efficiency and scalability - Partner early with Product and Engineering teams to challenge assumptions using data and evidence - Support build vs. buy decisions based on workflow insights and business impact What Success Looks Like - Improved decision-making quality before build - Reduced wasted development effort - Measurable operational efficiency gains - Clear differentiation in how work is performed through technology Required Experience - 7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management - Strong operational workflow thinking (beyond UI or feature-level design) - Proven ability to influence product decisions upstream - Demonstrated experience quantifying business impact and communicating outcomes clearly - Ability to influence stakeholders without formal authority - Experience in healthcare or other complex/regulated environments is preferred Why This Role is Unique - This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins. Interested? - Apply or reach out directly to discuss how your experience aligns with this opportunity. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience. At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.