• Own both principal relationships. Be the lead contact for the fund principal and the coaching-brand principal — scripts, decks, timelines, updates, site/reel/database needs. Run a standing weekly check-in with each so requests are captured, not sprung; keep them proactively informed so they never wonder where something stands; ensure investors get concierge-level hospitality at every touchpoint. • Run delivery end-to-end. Set the strategy and timing for each project, write the one-paragraph brief that kicks it off, and spin up the right pod to ship it — then stand it down. Own the steady stream of get-it-done brand work, and be the single catch-all owner for anything thrown at the department: make sure it ships. • Commission and oversee the work product. Pull design and copy for collateral (PDFs, one-pagers, brochures, postcards); commission site and landing-page edits and oversee completion; plan and run webinars and group launches (Zoom/Calendly) and drive show-up rates; own event purpose and messaging while handing logistics to Ops. • Guard quality — the principals never find an edit. Check everything every way before it ships: spelling, grammar, headlines, cross-brand consistency, visual alignment, missed links, missed opportunities • Own the CRM and lead-quality picture. Know the CRM, check statuses, and oversee a reporting dashboard. Sit with the fund principal and the lead team to assess lead quality and know the story behind the top 20 leads — who's converting, why, and how much they have to invest. • Drive AI leverage. Continuously show where AI doubled production on a product, program, or process. • Report up and run the cadence. Lead the strategic investor survey (routed through compliance), turn the EVP's mastermind ideas into delivered plans, package the validated Monday roll-up, assemble the SLT and quarterly reports for the EVP to present, and back the EVP up as second in command at key events.

• Manage and implement all activities throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. • Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. • Act as a key resource person in project design and proposal development in respective programming area. • Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening. • Help identify, assess and strengthen partnerships in line with CRS’ partnership principles. • Coordinate and monitor financial and material resources relevant to project needs.

• Develop the program MEAL system and manage MEAL implementation activities through the project cycle - start-up, implementation and close-out - in line with CRS program quality principles and standards, donor requirements, and best practices. • Lead technical support for quality MEAL design, including tools and methods, appropriate to scope, context, and technical requirements of a project. • Lead technical support in analyzing qualitative and quantitative MEAL data, while ensuring data quality and data management practices. • Integrate data analysis, and reflection to drive improvements in ongoing project activities. • Ensure compliance with donor and agency MEAL requirements by consistently applying established standards and monitoring adherence across activities. • Communicate the agency’s approach to MEAL and key findings to program colleagues and partners. • Maintain collaborative relationships with partner staff and volunteers and, as needed, community members by engaging regularly, fostering open communication, and supporting meaningful participation in program activities. • Share MEAL learning and experiences in broader regional discussions. • Contribute to planning, budgeting, and implementation of quality MEAL activities through effective management practices. • Identify staff capacity needs and technical MEAL assistance needs of partner organizations. Contribute to capacity strengthening and required interventions to support quality project implementation. Train project stakeholders in the MEAL system and donor requirements. • Support the production of donor reports and organize quarterly partner meetings.

• The Program Manager will support an Oncology Patient Support Program within the NavieGo portfolio, partnering closely with internal teams and external stakeholders to ensure program success. • Ensuring the program is designed and implemented as per sponsor’s strategic direction; • Ensuring all program sponsor’s needs are being met; • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction; • Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer); • The design, evolution and delivery of all program reporting; • Ongoing evaluation of program strengths, weaknesses and potential areas for improvement; • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting; • Participate/lead in respective client meetings and day to day client communications; • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process; • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance; • Provide support, guidance, and leadership to the team, • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities; • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.