Role Description The Patient Advocate Triage I plays a crucial role in the patient journey at Myriad Genetics. Responsible for processing information in an efficient, accurate, and timely manner. Conducts detail-oriented analysis while recognizing the full cycle process and timeline. Represents Myriad’s values in a professional and courteous manner. Maintains confidentiality through CLIA and HIPAA guidelines. - Process and release a high level of cases in a quick and fast-paced environment. - Analyze documents received utilizing a sample and determine how the pieces cohesively work together to secure coverage. - Support Patient Advocate teams with up-to-date information. - Complete routine tasks with minimum supervision. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High School Diploma or equivalent with at least 1 year of relevant experience, or an associate or bachelor’s degree. - Knowledge of clinical lab systems and/or customer relationship management (CRM) systems a plus. - Comprehensive understanding and use of Microsoft Word, Excel, and Outlook. - Excellent written and verbal communication skills with accurate typing skills of at least 35 words per minute (WPM). - Confidence to manage several tasks simultaneously, often under the pressure of a deadline. - Ability to analyze both from a small detail perspective and a case completeness perspective. Requirements - Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. - Physical Requirements – stationary positioning, moving, communicating, and observing. - Use of equipment and tools that are necessary to perform essential functions of the job. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. Learn more at Myriad Genetics and follow Myriad Genetics on LinkedIn.

Role Description Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts. Are you a natural problem solver with a friendly personality? Want to work in a place where your voice is valued and your growth is supported? We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference! The Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs. - Operation Hours: 8 am - 8 pm EST Monday - Sunday - Compensation: Hourly rate plus $5.09 per hour contributed to the Safe Harbor Retirement Plan, 100% vested immediately. - Preferred Locations: AL, AR, FL, GA, KY, KS, LA, MO, MS, NC, NM, OH, OK, SC, TN, TX, WV Qualifications - High School Diploma or equivalent required - Must be a U.S. Citizen - Must have at least 6 months of customer service-related experience - Basic knowledge of Microsoft Office Suite - Must have high-speed internet connection Requirements - Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. - Test your network at speed.cloudflare.com to verify before you apply. - Take a Screenshot: After the test is complete and the screen is resized, take a screenshot that shows the results, including the speed scores, the map, and server details. Screenshot must be uploaded under your profile. - Ethernet cable access. Wi-Fi-only connectivity is prohibited. - Private and secure workspace within your home, away from noise and distractions. - Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities - Serve as a direct point of contact for individuals registering for disaster assistance. - Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals. - Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview. - Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance. - Escalate dissatisfied callers to proper channels. - Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently. Physical Requirements - While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. - The employee is regularly required to sit for prolonged periods of time. - The employee must occasionally lift and/or move up to 10 pounds. - Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Company Description Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

• Handle inbound and outbound customer calls in a professional and courteous manner. • Respond to customer inquiries, complaints, and service requests promptly and accurately. • Provide information about products, services, policies, and procedures. • Record customer interactions and update customer information in the CRM system. • Resolve customer concerns efficiently or escalate complex issues to the relevant department. • Follow up on customer requests to ensure timely resolution. • Meet established performance metrics, including quality, productivity, and customer satisfaction targets. • Maintain confidentiality of customer information and comply with company policies. • Support customer engagement initiatives and contribute to continuous service improvement. • Collaborate with internal teams to ensure a seamless customer experience.

• Greet patients & verifies demographics • Creating, scanning & routing documents or electronic forms • Inform patients what the document is & capture signatures on necessary paperwork • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures • Collects co-payments, pre-payments, and payments on account balances • May work through the registration work queue to address and resolve registration errors or denied insurance claims • Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule • Obtain and coordinate referrals & conduct pre-authorization • Arrange interpreter services • Check patients in/out • Operate multi-line phone • May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers • Preparation & coordination of charts • Organize supporting provider documents • Initiation & collaboration of patient financial assistance • Track patient visits & health information management on patient accounts • Compile, distribute, administer, and score assessments • Coordination of Telemed appointments • Reminder calls for appointments • Hospital admission • Office duties, such as make copies or send faxes