Requisition Number: 2371289 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Technical Manager - Remote is a role within the Advisory consulting practice. Optum is seeking a technical manager to support the implementation program for claims and other healthcare solutions. This individual will be responsible for architecting and designing technical solutions for integration for both On Prem and Cloud based solutions You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members - Lead the design and development of integrations between enrollment, front end sales systems and rest of the customers technology ecosystem - Proven track record of hands-on engineering, technology architecture and leadership experience - Work with client requirements, technical architects and program leadership to scope, plan and design integrations - Provide leadership, guidance and mentorship to team members, fostering a culture of excellence and continuous improvement - Build and maintain solid client relationships - Ensure client satisfaction by delivering high quality services - Determine process improvements, best practices, and develop new processes - Proven ability to take initiative and work independently in a fast-paced environment You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 15+ years of experience in software engineering and solution architecture definition - 10+ years of experience in software delivery using Agile /Waterfall models and sprint team leadership - 5+ years of experience in .Net and Azure cloud implementation - 5+ years of experience in event driven microservices architecture - 5+ years of experience working with Health Insurance processes and systems focused on front end policy sales systems and enrollment - 5+ years of experience leading integration efforts for large scale system implementations - 5+ years of Full Stack development Preferred Qualifications: - Experience in AI/ML delivery projects - Experience working with offshore teams - Experience managing budget and resource plans - Experience in a leadership role in a diverse, fast paced environment *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

DescriptionAbout Empathy Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. About this role This is a rare opportunity to join a mission-driven company at the moment it enters a new market, and shape what great looks like from day one. As Empathy's first Client Success Manager in the UK, you'll own the post-sale relationship with our predominantly financial services partners end-to-end. You'll be the person our clients trust to deliver on the promise made during the sale — driving smooth launches, deep adoption, and the kind of measurable value that makes renewal a foregone conclusion. This isn't a role where you're handed a playbook and told to follow it. You'll help write it. You'll design the processes, cadences, and client experiences that will define our UK success motion — with your work directly influencing how Empathy grows across the region. This will be a hybrid role with 3 days a week in office with our team. In this role you will - Act as the primary post-sale point of contact for a portfolio of insurer and wealth management partners, building relationships that go deep into client organisations. - Lead onboarding and implementation workstreams — managing timelines, aligning stakeholders, and proactively surfacing and resolving risks before they become problems. - Drive adoption and utilisation by understanding what success truly looks like for each partner, designing the right touchpoints, and iterating based on performance data and client feedback. - Run a disciplined cadence of client engagement — weekly implementation syncs where needed, monthly and quarterly check-ins, and well-crafted QBRs and EBRs that tell a clear value story. - Build and maintain living account plans: goals, success metrics, stakeholder maps, risk signals, and renewal readiness assessments. - Use data to identify risks early and the lead the design and implementation of targeted solutions - Partner with, Product, Care, Marketing, and Sales to deliver exceptional client-facing experiences. - Help shape the UK success playbook, building the repeatable processes and frameworks that will scale as we grow. Requirements - 4+ years managing B2B or B2B2C enterprise accounts in Customer Success orAccount Management — with a track record of clients who genuinely love working with you. - Strong programme and stakeholder management skills, including experience leading complex, multi-threaded workstreams with senior client contacts. - A data-fluent mindset — comfortable digging into performance metrics and translating numbers into a clear, compelling value narrative. - Excellent communication across every format: executive presentations, client emails, internal briefs, and live conversations where it counts. - A proactive, structured working style. You don't wait to be told what to do — you anticipate, plan, and follow through. - Genuine curiosity about the financial services, insurance, or employee benefits space — prior experience in regulated industries is a strong plus. - Comfort with ambiguity and a builder's mindset. You're energised by the prospect of creating something new, not intimidated by it. Why Join Empathy - Mission that matters — every partnership you manage directly improves the experience of families navigating bereavement. - First in market — shape how Empathy shows up in the UK, with real influence over strategy, culture, and process. - Proven platform — you're not selling a concept; you're delivering something with 45 million users and a strong US track record behind it. - Close-knit, collaborative team — you'll have a clear line to leadership in both the UK and the US. - Competitive package —options, 25 days PTO, home office and co-working stipend, and annual wellbeing budget.

• Translate learning architecture and content strategy into structured curricula, course maps, and executable learning plans, including role-based learning journeys across onboarding, core training, and upskilling • Build and manage learning roadmaps, schedules, and training plans, ensuring alignment to business priorities • Own and manage the learning intake process, pipeline, and backlog, prioritizing work based on business impact, urgency, and resource capacity • Identify training gaps using performance data, stakeholder input, and learner feedback, and recommend aligned solutions • Ensure learning solutions are consistent, scalable, and aligned to defined strategy • Own content review cycles, updates, and maintenance across all PSC learning materials • Partner with SMEs and stakeholders to ensure content accuracy, relevance, and alignment to current processes, keeping materials current with business changes • Support governance processes (versioning, approvals, documentation) in alignment with defined standards • Partner with PSC Operations and the Learning Experience & Onboarding Manager to align curriculum, communications, and delivery • Coordinate training readiness, scheduling, and execution alignment, ensuring delivery teams have the materials and visibility needed • Own learning reporting across programs, including completion, effectiveness, and operational insights • Use metrics, surveys, and feedback to evaluate effectiveness and identify trends, gaps, and opportunities • Partner with leadership and operations to continuously refine learning priorities and solutions • Oversee planning, tracking, and execution to ensure alignment, visibility, and operational readiness • Drive improvements in learning engagement, efficiency, and scalability through optimized processes, tools, and AI-enabled capabilities • Build a high-performing team aligned to PSC learning goals and business needs • Set clear priorities, expectations, and workload distribution • Provide direction on timelines, deliverables, and execution standards • Foster strong collaboration, accountability, and quality across outputs

Role Description The Client Success Manager I will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthcare payor industry, strong communication skills, and a proactive approach to learning and problem-solving. Job Roles and Responsibilities - Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations. - Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services. - Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients. - Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement. - Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner. - Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings. - Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders. - Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience. - Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of all services. - Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies. - Collaborate, coordinate, and communicate across disciplines and departments. - Ensure compliance with HIPAA regulations and requirements. - Demonstrate commitment to the Company's core values. - Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications - Education: Bachelor's degree in Business, Healthcare Administration, clinical degree or a related field. Advanced degree preferred. - Experience: 2-4 years of experience in client success, account management, or a related role within the healthcare payor or technology industry. - Industry Knowledge: Strong understanding of the healthcare payor landscape, including key challenges and opportunities. - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences. - Problem-Solving: Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution. - Technical Proficiency: Familiarity with healthcare technology solutions and the ability to quickly learn new tools and systems. - Interpersonal Skills: Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams. - Analytical Skills: Ability to analyze data and metrics to drive decision-making and demonstrate value to clients. Benefits - Medical, dental and vision coverage with low deductible & copay. - Life insurance. - Short and long-term disability. - Paid Parental Leave. - 401(k) + match. - Employee Stock Purchase Plan. - Generous Paid Time Off – accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Flexible Spending Account. - Employee Assistance Program. - Summer Hours. - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. Compensation The salary range for this position is $89k to $120k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.