• Design and implement the Sunbelt Branch Standard Playbook, including layouts, zoning, signage, labeling, and floor markings for all branch types. • Lead the rollout of a 5S program (Sort, Set in Order, Shine, Standardize, Sustain) and integrate safety best practices across branches. • Develop and deploy standard work processes for core branch activities (receiving, staging, picking, maintenance handoffs, inventory movement). • Establish and manage an audit and maturity model (Bronze/Silver/Gold) to measure and certify branch compliance with standards. • Build and lead a team of 4–7 direct reports, including process engineers, 5S specialists, training leads, and audit analysts. • Partner with Operations, Safety, Fleet, Facilities, and Supply Chain teams to ensure sustained adoption and continuous improvement. • Oversee pilot programs, capture before/after metrics, and scale successful practices across regions. • Develop training materials, toolkits, and microlearning assets to enable branch teams and champions. • Publish dashboards and scorecards; deliver executive readouts and continuous improvement updates. • Travel up to 50% to branch locations to support deployment, training, and audits.

• Meet or exceed defined territory and product growth goals • Effectively engage health systems in assigned geographic regions. • Engage physicians & administrators in group, face to face and telephone meetings. • Support collaboration with health plan clients to analyze, design, and develop networks through ongoing evaluation of both current and potential network participants. • Recommend appropriate provider engagement tactics to improve performance in the Company’s programs. • Supports, develops, and maintains service relationships with all participants (physicians and administrators) of a provider network. • Analyze data related to practice/physician participation, to identify opportunities to increase number of participating physicians (in existing practices) and new practices participating in available programs. • Analyzes program performance (across entire portfolio) and works collaboratively with health systems to develop strategies to improve performance. • Assists with the development of program marketing materials, messages and sales campaigns as needed. • Participates and learns in the process of understanding market trends, best practices, growth and development of their assigned territories in accordance with company goals.

• Serve as the strategic advisor and trusted partner for Humanity Labs' enterprise wealth management clients • Drive successful adoption and expansion of Digital Workforce managed service • Oversee a portfolio of high-value Wealth Management firm relationships ($5B+ AUM) • Ensure clients achieve desired outcomes and ROI while identifying opportunities to expand delegation of work • Own end-to-end relationships for Wealth Management firms managing $5B-$500B+ in assets • Serve as primary engagement contact and strategic advisor on digital workforce initiatives • Develop account growth strategies that align expansion with client business objectives • Conduct quarterly business reviews showcasing ROI, operational impact, and growth opportunities • Identify and champion client needs internally to inform product roadmap and service enhancements • Drive successful onboarding and adoption of digital workforce solutions across multiple operational functions • Partner with clients to identify high-impact opportunities in client onboarding, tax compliance, wealth planning, and operations • Ensure clients achieve committed ROI targets and operational capacity improvements • Monitor utilization metrics and proactively address adoption barriers or service issues • Coordinate cross-functional teams (Solutions Analysts, Operations & support engineering) to exceed client expectations • Identify and close expansion opportunities • Develop compelling business cases for expansion supported by realized ROI data • Navigate complex buying processes involving C-suite executives, operations leaders, and compliance teams • Generate referenceable clients and case studies that support new business development • Maintain deep understanding of Wealth Management operational challenges, regulatory requirements, and technology ecosystems • Advise clients on best practices for change management, workflow optimization, and team enablement • Stay current on wealth management industry trends, competitive landscape, and emerging technologies • Represent client voice in internal strategy discussions and priorities • Build trusted advisor relationships with client executives through thought leadership and strategic guidance.

• Own end-to-end delivery of customer infrastructure deployments across compute, storage, and networking products. • Lead cross-functional coordination between Engineering, Operations, and Customer Success to meet contractual delivery timelines and SLAs. • Build and standardize project templates, runbooks, and delivery playbooks for repeatable success. • Establish measurable KPIs for delivery (on-time delivery %, SLA compliance, customer satisfaction, deployment error rate). • Drive continuous improvement through post-implementation reviews, root-cause analysis, and automation of manual processes. • Partner with SRE and Platform Engineering to ensure scalable and resilient deployment pipelines. • Serve as executive point of contact for major customer deployments and escalations. • Translate customer technical and business requirements into clear internal delivery plans. • Ensure proactive communication and transparency during onboarding and implementation phases. • Lead a team of Service Delivery Managers, Project Managers, and Implementation Engineers. • Define roles, hiring plans, and professional development paths to scale the delivery organization. • Instill a culture of accountability, customer focus, and operational rigor. • Maintain governance over all active implementation projects and service delivery health metrics. • Report performance to executive leadership, identifying risks, dependencies, and mitigations. • Align delivery outcomes to company OKRs, revenue milestones, and customer expansion goals.