Thinkahead Consultant Psychologist Pty Ltd

We get to the heart of the matter.....real people......real solutions

Managed Services AI Platform Architect

Backend EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$225K - $250K / year

Seniority

Senior

Bachelor DegreeEnglishCloudITSMServiceNow

Job Description

Managed Services AI Platform Architect

Thinkahead Consultant Psychologist Pty Ltd

• Design, build, and evolve the Managed Services AI platform — delivering production-grade AI capabilities integrated directly into service delivery workflows • Lead the development of agentic AI solutions, including incident triage and classification, automated remediation and resolution, knowledge retrieval and summarization, and workflow orchestration and escalation • Drive use cases from concept through prototype to production, ensuring real operational adoption • Architect and integrate AI capabilities across core platforms including ITSM (ServiceNow), monitoring and observability tools, automation frameworks and runbooks, and knowledge management systems • Embed AI directly into day-to-day operational workflows — not standalone solutions — designed for multi-tenant, scalable managed services environments • Drive measurable improvements across Managed Services operations: incident deflection rates, MTTR reduction, automation and self-healing coverage, ticket volume reduction, analyst and engineer productivity, and service quality and client experience

Job Requirements

  • Proven hands-on experience designing and delivering AI/LLM-based systems (agentic AI, RAG, orchestration) and cloud-native platforms and integrations
  • Strong background in IT operations, managed services, or service delivery environments, with experience in automation and workflow optimization
  • Experience integrating with ITSM platforms (e.g., ServiceNow), observability and monitoring tools, and automation frameworks and scripting environments
  • Ability to translate operational challenges into AI-driven solutions with a strong execution mindset focused on delivering measurable outcomes

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

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