Role Description As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience. Primary Duties - Contribute to the development of advanced workforce management reporting, key performance indicator and automated scheduling systems to advance overall organizational excellence in the scheduling and performance optimization of +400 front line crisis call, chat and text staff and volunteers. - Create, manage, and generate daily, weekly, and monthly per diem and volunteer counselor schedules to ensure optimal coverage and adherence to service level agreements. - Continuously monitor real-time call volumes, queues, and agent availability, taking corrective actions to maintain Didi Hirsch’s contractually obligated service levels. - Administer and monitor the attendance line, ensuring timely notifications to leadership regarding tardiness or absences; analyze the impact of absences and make real-time staffing decisions (ex: shifting of clinical supervisors into front line crisis counselor role) to mitigate absentee impacts. - Generate and distribute real-time performance reports to leadership, highlighting areas of concern and recommending immediate corrective actions. - Identify appropriate timeframes for offline activities, such as breaks, lunches, training sessions and meetings, to minimize impact on operational performance. - Administer shift bids for new employees, ensuring a fair and transparent process for selecting schedules as they become available. - Collaborate with leadership to solicit additional coverage from per diem staff during peak times or unexpected call volume surges. - Approve or deny Paid Time Off (PTO) requests based on operational requirements, while ensuring compliance with company policies. - Maintain detailed records of schedule changes, PTO approvals, and other workforce-related activities to support audit and compliance requirements. Qualifications - 3+ years Contact Center Workforce Management experience or related skills preferred. - High school diploma or GED required. Bachelor’s degree preferred. - Experience with creating and maintaining SharePoint sites and solutions is preferred. - Experience with SQL and Power-Bi is preferred. - Experience within social service/mental health/crisis work settings preferred. - Be 18 years of age or older. - Have high-speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the programs operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly trainings as required by the agency and administers of 988. - Have knowledge of all job specific skills including risk assessment and data collection. - Possess strong interpersonal skills and positively interacts with others. - Have outstanding communication skills with the ability to engage any individual regardless of background. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - The pay range for this position is between $26.38-$30.33 per hour. - There is a $3.00 per hour differential when working between the hours of 12:30am-8:30am PST. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Role Description Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Qualifications - Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. Requirements - Base pay in range will be determined by applicant’s skills and experience. - Temporary associates are not benefits eligible but may participate in the company’s 401(k) program. - Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. - The application window is anticipated to close within 30 days of the date of the posting. Benefits Part and Full Time Benefits Eligibility: - Medical, Dental, Vision insurance - 401(k) - Associate assistance program - Employee discounts - Referral program - Early access to earned wages for hourly associates (outside of CA) - Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility: - Paid Time Off - Paid holidays - Company provided life insurance - Adoption benefit - Disability (short and long term) - Flexible Spending Accounts - Health Savings Account - Optional life and dependent life insurance - Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan - Tuition reimbursement Company Description - Gracious hospitality and neighborliness for our residents and families. - Home-like feel and all-around comfort for residents and visiting family members. - Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings. - Industry leader in clinical care. - Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. - Extensive corporate support including a robust training program.

• Utilize open-source intelligence and a variety of collection tools to identify, assess, and monitor planned events and emerging risks across the Americas region. Support efforts across other regions as needed.  • Monitor and assess planned demonstrations, protests, labor strikes, and other activism-related activity and upcoming events to identify potential impacts to business operations, employee safety, travel, and business continuity. • Serve as the primary intelligence resource for an Americas-focused area of responsibility, maintaining awareness of elections, political developments, civil unrest, labor activity, security incidents, and emerging regional trends. • Research, analyze, and assess complex events and developments, transforming information from multiple sources into timely intelligence alerts, assessments, and other intelligence products that provide relevant context, potential impacts, and actionable insights. • Contribute to recurring intelligence reporting, including weekly intelligence briefs, situation reports, and other strategic intelligence deliverables. • Evaluate information from a variety of sources, validate reporting, and ensure intelligence products meet the highest standards of accuracy, relevance, and timeliness. • Collaborate with colleagues across the Global Intelligence Team to refine collection methodologies, enhance analytical processes, and continuously improve intelligence coverage and reporting.

Role Description Join Fraud and Safety Operations — a dedicated, high-trust team at the heart of Airbnb's mission to protect our Hosts, Guests, and the integrity of our global marketplace. This team works at the intersection of fraud intelligence, data analytics, and platform protection, collaborating closely with Data Science, Product, Global Operations, Safety, Legal, and Community Policy teams. You'll partner cross-functionally to safeguard Airbnb's community against ever-evolving threats. In this role, you will be a senior individual contributor and domain expert driving proactive fraud identification and mitigation across the platform. You will translate complex fraud signals into platform-level controls, rules, and policies — and connect trend-level insights to broader systemic risk. Success means disrupting upstream risks, shaping proactive fraud strategies, and building scalable defenses that directly enhance platform trust and resilience. A Typical Day: - Proactive Threat Mitigation: Analyze large-scale fraud signals and translate complex data into platform-level controls, rules, and policies to stop bad actors upstream. - Strategic Analysis: Analyze fraud trends and patterns using SQL and Python, utilizing tools to visualize findings and drive data-informed decision-making. - Cross-Functional Partnerships: Collaborate and manage relationships with data, product, trust & safety, legal, and policy teams, as well as external vendors, to design and implement new fraud countermeasures and automated defenses. - Executive Reporting: Develop and present clear investigative reports and fraud intelligence summaries to leadership and cross-functional partners using Slides and data visualization tools. - Systemic Improvement: Identify automation opportunities to streamline detection processes and reduce manual operational lift; build and develop holistic detection systems through prototyping tooling and defining data requirements. - Analyst & Strategist Mentorship: Guide and mentor the team, improving individual capabilities and overall program effectiveness. Qualifications - 6+ years of experience in fraud intelligence, risk analytics, or related fields (e.g., financial crime, marketplace fraud, platform abuse). - Demonstrated expertise connecting trend-level insights to broader fraud patterns and systemic risk, rather than just resolving individual cases. - Advanced proficiency with SQL and Python for analysis; experience building dashboards and visualizations in Tableau. - Deep understanding of Account Takeover (ATO), Scams, behavioral analysis, and the development of risk controls. - Proven ability to produce clear, structured investigative writing and present findings to senior leadership, including Directors and above. - Working knowledge of cyber risk frameworks, digital forensics, and platform security; certifications such as CISSP, CHFI, CEH, GIAC, CFE, or Security+ are preferred. - Track record of driving cross-functional initiatives and influencing outcomes without formal authority. - Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements. Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. How We'll Take Care of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range: $125,000 — $145,000 USD