• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals. • Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge for instructing with MyLab Nursing and other Health Profession courses. • Consult with customers who need assistance with curriculum mapping and modifying or creating their courses within MyLab based on learning outcomes. • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed. • Guide and service implementation on new innovations and products developed for Pearson’s Nursing curriculum. • Consult with product team to advise on products under development. • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives. • Use a set of success metrics and reporting structure to provide customers as well as internal stakeholders written documentation of the recommendations and evolution of the course design and implementation. • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

• Onboard all new customers into the APAC region • Deliver a best in class experience to our larger clients by building relationships and demonstrating impact through multiple touch points • Provide CS at scale to our Mid-Market customer utilising technology and triggers • Manage multiple touch points, including digital meetings, to keep clients engaged and informed • Advise clients on loyalty strategy and optimisation opportunities to get the most out of their program • Discuss return on investment and the impact driven by our program • Encourage clients to adopt new features and participate in product beta testing • Actively gather feedback from clients and share across the organisation to improve our product and service • Continuously improve our client offering by actively spotting opportunities to improve our current processes • Work closely with Marketing to drive advocacy in the form of testimonials, case studies, reviews and customer events • Partner with our Support team to ensure client queries as responded to and rectified quickly • Partner with our Account Management team to deliver on renewals and upsells throughout the customer journey • Confidently forecast NRR performance, fully mitigate any ‘at risk’ clients and support upsells • Engage with our Engineering, Marketing, and Sales teams to ensure a smooth customer journey and experience

• Responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. • Focus on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. • Acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share.

Reports to: Vice President, Partner and Customer Account Management Location: Remote US Compensation Range: $134,000 - $144,000 OTE at an 80/20 split What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What You’ll Do: As the Manager of Partner Success, you aren't just managing a team—you are building a global engine from the ground up. You will lead a newly formed squad of specialists across North America, EMEA, and APAC, ensuring our partners don't just sign up, but actually get the protection they need. This is a role for a builder who gives a $h*t about the partner experience and won't settle for "good enough" onboarding. You will be the architect of our playbooks, turning a strategic vision into a repeatable, global process that helps our partners win. You’ll be the one to look past individual tickets to see the bigger picture. By analyzing churn risk across the entire customer base, you will bubble up trends and identify where a simple process improvement can wipe out friction for thousands of partners at once. In this role, you give more than you take by acting as a strategic partner to our sales and account management leadership. You are outcome-obsessed, keeping your team laser-focused on hitting our 85% onboarding goal. Managing a distributed team requires radical candor; you will build a transparent culture where feedback flows freely and silos don't exist. Responsibilities: - Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones. - Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts. - Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days. - Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals. - Drive the team to identify and act on "at-risk" indicators, coordinating resources to get partners back on track before they consider leaving. - Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team. - Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally. What You Bring To The Team: - 3+ years of experience leading teams in customer success, enablement, or account management. - A proven track record of building teams or processes from scratch—you enjoy the "blank page" stage of a project. - A direct, candid communication style and the ability to lead through transparency and trust. - Experience with data and trend analysis—you know how to turn a spreadsheet of "at-risk" accounts into a strategic plan of action. - A deep personal ownership of outcomes; you don't just manage tasks, you move the needle on company goals. - Experience in the MSP or cybersecurity space is a huge plus. - A passion for culture-building and a knack for keeping remote teams feeling like one cohesive squad. What We Offer: - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote